Memory Mushango
Harare
Summary
Profile
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
8
8
years of professional experience
Work History
Customer Service(Call Center)
Netone Cellular
01.2019 - 11.2024
- Handling outbound and inbound calls, emails, chats and information posted on web and social media pages
- Frequently interacting with customers over the phone/web, ensuring that customers understand offered by the Group and providing additional services and product information to customers as needed
- Processing forms, orders, and applications as requested by customers
- Handling and consistently resolving customer concerns regarding the products or services on social media as well as mobile applications and addressing enquiries in real time
- Escalating and following through queries with the respective departments for prompt resolution
- Recording details of sales, comments, inquiries, complaints, and action taken as well as relaying all customer feedback to relevant Operations Business offices as per set standards
- Demonstrating excellent communication skills to effectively interact with customers in a professional and empathetic manner
- Active listening, patience, and the ability to communicate complex information clearly and concisely are essential
Customer Service (Front Desk)
Netone Cellular
06.2016 - 12.2018
- Maintaining accurate and up-to-date customer records and interaction logs in the company's system
- Recording relevant details of customer interactions, inquiries, and resolutions for future reference and analysis
- Assisting customers with placing orders, processing returns or exchanges, and managing order-related inquiries
- Ensuring accurate and timely order entry and documentation
- Investigating and resolving customer concerns, complaints, or escalations
- Identifying the root cause of problems and taking appropriate actions to resolve issues, which may involve coordinating with other departments or escalating to higher-level support if necessary
- Recording details of sales, comments, inquiries, complaints, and action taken as well as relaying all customer feedback to relevant Operations Business offices as per set standards
- Escalating and following through queries with the respective departments for prompt resolution
Education
National Diploma - Human Resource Management
Harare Polytechnic College
01.2015
Skills
- Ability to work under pressure
- Good decision making at all times
- Time management
- Self-motivation
- Conflict resolution
- Leadership
- Adaptability to all situations
References
Pauline Ndlovu (Products Manager)
Netone Cellular Private Limited
1 Jason Moyo Avenue
Harare
0712980628
Hobbies and Interests
Swimming, Travelling
Timeline
Customer Service(Call Center)
Netone Cellular
01.2019 - 11.2024
Customer Service (Front Desk)
Netone Cellular
06.2016 - 12.2018
National Diploma - Human Resource Management
Harare Polytechnic College
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