Memory Patterson Lemay
Operational and Training Development Specialist
West Palm Beach
Summary
Encouraging Operations Manager and Trainer with analytical problem-solving talents. Expert in team building, leading and motivating, as well as relationship skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Multi-Unit Restaurant Manager
Seven Restaurants, LLC: DBA Burger King
10.2018 - 02.2023
- Successfully manage 6-10 locations, with an average revenue of 1.6 million per unit, driving sales and overseeing day to day functions of operations with a team of Restaurant General Managers
- Recruitment, retention and development of General Managers and District Management
- Responsible for increasing sales and profit, meeting or exceeding budget expectations
- Consistently ranking #1 District Manager for delivering sales to the top line and ROP to the bottom line
- Identify inefficiencies and implement corrective action to meet goals
- Work cooperatively with all cross functional partners and external vendors.
- Coaching, inspiring and motivating a team to perform at peak efficiency
- Analyze sales data to identify trends and adjust decisions accordingly
- Average score of external auditing by Steritec for food safety and brand standards: 94.6%
- Relentlessly pursuing, developing, implementing, and managing business action plans to increase profitability
- Successfully oversee new restaurant openings
- Implementing effective inventory control systems with General Managers to reduce theft, food spoilage and waste, resulting in a product loss variance from bottom in company when taking over the position, to being in the top 10% of all BK's in entire nation.
Field Learning Manager
Cafua Management: DBA Dunkin'
03.2015 - 07.2018
- Responsible for KPI results for 42 Dunkins in the South Florida region
- Coordinated technical training and personal development classes for all levels of leadership
- Developed surveys to identify training needs based on projected production processes and changes
- Devised job aids and tools to improve efficiencies and retention of material
- Measured and successfully communicated completion rates for online training, new product rollout as well as the effectiveness of training in the restaurants
- Worked with District Managers to help create and measure core competencies of managers
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Analyzed effectiveness of training programs at all levels and recommended updates
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Directed field training to enhance participants' skills.
- Reviewed and edited all training materials for accuracy and company policy compliance
- Planned and coordinated educational events and activities such as District Management and RGM conferences and development classes
- Creatively devised new and edited existing training manuals, multimedia visual aids, and other educational materials though sharepoint
- Facilitated training courses and prepared presentations and videos for long-term use
- Researched and obtained relevant course materials to achieve training objectives
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to meet targets
- Participated in creation of annual training budget, maintained budgets and prepared monthly reports
Regional Field Trainer
Panera Bread
09.2005 - 03.2009
District Sales Manager
Kessler Brothers, LLC: DBA Friendly's Restaurant
08.1999 - 08.2004
Education
Associate of Science - Criminal Justice
Jefferson Community College
Watertown, NYBachelor's - Business Marketing
Oswego State University
Skills
- Sales Methodologies
- P&L's and Budgeting
- Training Program Gap Analysis
- Critical Thinking
- Accurate Sales Forecasting
- Influencing and Negotiating
- Corporate Leadership
- Microsoft Office
- Cross-Functional Team Development
- Soft Skills
- Data Analysis Expert
- Strategic Planning
Timeline
Multi-Unit Restaurant Manager
Seven Restaurants, LLC: DBA Burger King
10.2018 - 02.2023
Field Learning Manager
Cafua Management: DBA Dunkin'
03.2015 - 07.2018
Regional Field Trainer
Panera Bread
09.2005 - 03.2009
District Sales Manager
Kessler Brothers, LLC: DBA Friendly's Restaurant
08.1999 - 08.2004
Associate of Science - Criminal Justice
Jefferson Community College
Bachelor's - Business Marketing
Oswego State University
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