Memory Walsh
Caddo Mills,TX
Summary
Detail-oriented professional with experience in customer service, claims processing, shipping & receiving, and records management. Proven ability to handle high-volume calls, maintain accurate documentation, and support billing and administrative operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Renfroe Catastrophe
12.2022 - 03.2023
- Claims Management: Assisted customers with initiating and setting up claims, ensuring all preliminary data was captured accurately for processing.
- Inbound Correspondence: Managed 40+ inbound calls daily, providing precise information regarding claim inquiries and policy details.
- Department Routing: Efficiently routed calls to specialized departments to streamline the claims workflow.
Shipping & Receiving
USA Machine
09.2019 - 12.2022
- Documentation & Billing: Prepared and verified essential financial and shipping documents, including packing slips, bills of lading, and invoices.
- Vendor Liaison: Acted as a primary point of contact for vendors to track deliveries and resolve shipping discrepancies.
Veterinary Technician
Rockwall Veterinary Hospital
12.2016 - 09.2019
- Patient Records & Billing: Maintained detailed patient files and records, ensuring all services rendered were documented for accurate billing.
- Financial Planning: Assisted in creation of treatment and wellness plans, educating clients on costs and service options.
- Scheduling: Managed high-volume appointment calendars for surgical and wellness visits.
Veterinary Technician / Kennel Technician
Animal Hospital of Rowlett
05.2013 - 12.2016
- Client Education: Provided detailed information to clients regarding wellness plans and medical requirements.
- Documentation: Created comprehensive treatment plans and updated medical records following clinical procedure.
Education
High School Diploma -
Royse City High School
Adjuster Certification - undefined
The Adjuster School
01.2022
Skills
- Administrative: Insurance Claims Processing, Patient/Client Records Management, Scheduling, Data Entry (60 WPM)
- Software: MS Word, Excel, Exostar, and specialized internal databases
- Communication: Conflict Resolution, Professional Phone Etiquette (40 calls/day), Vendor Correspondence
- Compliance: Safety Procedures, Sterile Environment Maintenance, and Documentation Accuracy
Timeline
Customer Service Representative
Renfroe Catastrophe
12.2022 - 03.2023
Shipping & Receiving
USA Machine
09.2019 - 12.2022
Veterinary Technician
Rockwall Veterinary Hospital
12.2016 - 09.2019
Veterinary Technician / Kennel Technician
Animal Hospital of Rowlett
05.2013 - 12.2016
Adjuster Certification - undefined
The Adjuster School
High School Diploma -
Royse City High School