Cynthia C. Dumo
Shoreline,WA
Summary
Dynamic and results-oriented professional with extensive experience in retail and education sectors, notably with Rite Aid Pharmacy. Excelled in roles requiring excellent communication and Microsoft Office skills, significantly improving operational efficiency and customer satisfaction. Proven ability to lead teams, manage multiple priorities in fast-paced settings, and enhance learning outcomes through innovative strategies.
Overview
9
9
years of professional experience
Work History
Assistant Teacher
Kindercare
Shoreline, WA
09.2024 - Current
- Ensured compliance with state regulations pertaining to health care policies such as immunization requirements.
- Adapted teaching methods according to individual needs in order to maximize learning potentials.
- Maintained accurate records of student attendance, assessment results, developmental milestones achieved.
- Attended professional development workshops related to early childhood education topics.
- Utilized positive reinforcement strategies such as praise, rewards, and encouragement to motivate students.
- Monitored toddlers' behavior closely to ensure safety at all times.
- Facilitated small group activities designed for developing problem solving skills, cooperative interaction skills.
- Supervised students during lunchtime and outdoor play periods as well as nap times.
- Collaborated with other teachers in planning lessons that were tailored to meet the needs of each child.
- Assessed toddlers' development levels on a regular basis using observation methods such as anecdotal records or checklists.
Assistant Store Manager
Rite Aid Pharmacy
Shoreline, USA
09.2022 - 08.2023
- Assist the Store Manager with the daily operations throughout the store
- Analyze store-specific operation and make recommendation for improvement
- All responsibilities listed under Shift Supervisor
- Supervised cash handling processes to ensure accuracy of transactions.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Ensured compliance with all safety regulations throughout the store premises.
Shift Supervisor
Rite Aid Pharmacy
Shoreline, USA
03.2019 - 09.2022
- Provides superior customer service by assisting customers with shopping needs
- Attended merchandising of planograms within the store layout
- Controls inventory by performing proper receiving and stocking of merchandise
- Accountable for store cash and other financial assets
Cashier
Jacksons food / Shell station
Shoreline, USA
08.2019 - 09.2020
- Cashier and stocked supplies
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Rite Aid Pharmacy
Shoreline, USA
02.2016 - 03.2019
- Finalized transactions on the cash register and provided customer service
- Scanned items, processed payments, applied coupons, provided change, and issued receipts
- Provided product knowledge, answered customer inquiries, and handled customer complaints
Seasonal Floor Support & Recovery
Macy's
Seattle, USA
11.2015 - 03.2019
- Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications
- Drove sales by consistently demonstrating exceptional interaction skills with customers
- Leveraged product knowledge to increase sales by educating and assisted customers in making purchasing choices
- Recovered merchandise from fitting rooms
- Assisted in the replenishment of stock on the sales floor
- Ensured shortage prevention initiatives are executed daily
Education
Nursing Assistant Certification -
04.2024
Certificate of Completion - Nursing Assistant Training Program
Nursing Assistant Training Institute
Shoreline12.2023
Basic life support training - First Aid & AED
11.2023
Bachelor of Science - Commerce
Union Christian College
Philippines03.1991
Skills
- Excellent written and verbal communication skills
- Excellent math skills
- Microsoft Office (Word, Excel, Outlook)
- Computer literate
- Collaborative team player
- Ability to work independently
- Quick learner
- Ability to work in a fast-paced environment
- Ability to handle multiple priorities
- Flexible retail schedule
- Knowledge of proper telephone etiquette
Timeline
Assistant Teacher
Kindercare
09.2024 - Current
Assistant Store Manager
Rite Aid Pharmacy
09.2022 - 08.2023
Cashier
Jacksons food / Shell station
08.2019 - 09.2020
Shift Supervisor
Rite Aid Pharmacy
03.2019 - 09.2022
Cashier
Rite Aid Pharmacy
02.2016 - 03.2019
Seasonal Floor Support & Recovery
Macy's
11.2015 - 03.2019
Nursing Assistant Certification -
Certificate of Completion - Nursing Assistant Training Program
Nursing Assistant Training Institute
Basic life support training - First Aid & AED
Bachelor of Science - Commerce
Union Christian College
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