Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Trainer/ Service Expert
Marriott International
Grapevine, USA
Enhanced customer satisfaction through effective communication and efficient problem-solving
Enhanced team efficiency by cross-training and providing backup for other customer service managers.
Processing Manager/ Finance Specialist
World Business Lenders
Grapevine, USA
Streamlined customer account management, improving communication and service
Boosted departmental efficiency and morale through effective mentoring and leadership.
Corporate Account Manager
Monitronics Security
Irving, USA
Secured key accounts by tailoring solutions to customer needs and closing deals
Achieved sales targets through strategic marketing and collaborative team efforts.
Collections Agent
Conn's Home Plus
Irving, USA
Managed collections efficiently, reducing past due accounts through effective coordination and litigation strategies.
Direct Sales Representative
AT&T
Plano, USA
Enhanced customer conversion rates through in-depth product knowledge and tailored solutions.
Insurance Agent
AAA Texas
Multiple States
Devised and applied customized insurance strategies to satisfy unique client demands.
Assistant Manager
Tricon Global Restaurants
Multiple New Jersey
Maximized productivity and profitability by effectively managing budgets and resources.
Education
Skills
MS Office Proficiency
Inventory Control
Hospitality and Accommodation
Closing Sales
Merchandise Upselling
Problem Resolution
Salesforce
Customer Retention Strategies
Customer Account Management
Written and Verbal Communication
Lesson Plan Development
Computer technology
Public Speaking
Certification
Life Health HMO License TX MS
Ordained deacon
Affiliations
Lakewest Rehabilitation & Skilled Care Minister Bible, Study2021-present
Willow Grove Baptist Church Audio Visual and IT specialist 2017-2019
Bear Creek Community Church Director of Mens Bible study, Director of IT and Audio Visual, Secretary of Deacons, Interim Director of Deacons, Board of Elders 2003-2015
Heritage at Turner Park Health & Rehab Bible, study, Minister 2008-2013
Assistant Manager – Performance Services APEC Region at Marriott InternationalAssistant Manager – Performance Services APEC Region at Marriott International