MICHAEL MENDHEIM
Lancaster,Tx
Summary
Personable Sales Expert offering many years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
36
36
years of professional experience
Work History
Trainer/ Service Expert
Gaylord Texan
Grapevine, TX
11.2015 - Current
- Producing over .5 million in sales annually, liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities while providing superb customer service
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Processing Manager/ Finance Specialist
World Business Lenders
01.2015 - 03.2016
- Coordinated, negotiated, processed and sold over 1.5 million per month in business making 75-100 outbound calls daily
- Develop training programs for new processors and sales specialists
- Negotiate with lenders to get the max loan approvals with effective pre underwriting
- Collected and arranged financial information and entered details into Sales Force the financial management and lead system.
Corporate Account Manager
Monitronics
01.2013 - 01.2015
- Consecutively remain top 10 agents in department making 50-70 calls to customers that have requested to cancel services
- Make sound financial decisions regarding credits, rate reductions, pay offs, contract extensions, service jobs
- Resolve escalated calls with the ability to interface with irate customers and find a win/win solutions
- Lead the company in the acquisition sales
Collections Agent
Conn's Home Plus
Dallas , TX
01.2012 - 01.2013
- Consistently in top 5 collectors in department, curing over $500,000 annually in merchandise debt
- Collect payments on past due merchandise over 60-120 days dialing 200 outbound calls to customers per day
- Listen to customer's story and determine if debt can be collected and set up repayment plans and new terms of sale
- Followed federal and state laws dealing regarding debt collection.
Property & Casualty, Insurance Agent
AAA-TEXAS
01.2004 - Current
- Contributed over 2.7 million in insurance business revenue and consistently ranked in top 10 of organization
- Handle inbound/ outbound 60-80 calls per day exemplified superior customer service by responding to a variety of insurance inquiries
- Participated in training and development of new agents
- Educated clients, cross-sold and upsold coverages by recommending changes to insured for enhanced protection, ensuring profit standards are being met and conducted inspections of property grounds, buildings and equipment to identify consumer
Sales Executive
AT&T, Direct Marketing
Plano, TX
01.2002 - 01.2004
- Delivered quarter of a million in sales revenue ranked in top 20 percent of sales organization managing 50-60 inbound calls per day
- Identified leads by analysis to uncover potential clients while promptly takes ownership of a large volume of incoming calls
- Sold devices and data services to consumers
- Managed client/customer retention, by providing competitive and agreeable business solutions.
Assistant Manager
Pizza Hut/Tricon Global
01.1998 - 01.2002
- Managed 7 Locations (30-40) employees in multimillion dollar full service restaurants
- Track record of restoring restaurants financial performance, staffing, training and physical appearance
- New hire, orientation, and conducted crew performance appraisals, followed local health and safety codes, along with company safety compliance
Education
Computer Graphics -
Essex County College
Newark, NJ01.1995
Industrial And Product Design
Columbus College of Art And Design
Columbus, OH01.1992
Skills
Leadership, Escalations, Design estectics, Audio Visual and IT
Timeline
Trainer/ Service Expert
Gaylord Texan
11.2015 - Current
Processing Manager/ Finance Specialist
World Business Lenders
01.2015 - 03.2016
Corporate Account Manager
Monitronics
01.2013 - 01.2015
Collections Agent
Conn's Home Plus
01.2012 - 01.2013
Property & Casualty, Insurance Agent
AAA-TEXAS
01.2004 - Current
Sales Executive
AT&T, Direct Marketing
01.2002 - 01.2004
Assistant Manager
Pizza Hut/Tricon Global
01.1998 - 01.2002
Computer Graphics -
Essex County College
Industrial And Product Design
Columbus College of Art And Design