Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mendy Davis

Newnan,GA

Summary

Highly motivated self-starter that is result driven by delivering excellence in customer experiences. Striving for a position that allows the application of my interpersonal skills, problem solving and multitasking abilities.

Overview

14
14
years of professional experience

Work History

Automotive Service Advisor

Caliber Collision
Peachtree City, GA
06.2020 - Current
  • Handled telephone inquiries on a multi line system regarding appointments and work in process in a high volume fast paced environment.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Delivered elevated customer experience by recognizing the customers expectations.
  • Resolved customer complaints/concerns by providing an empathetic approach coupled with commitment to excellence.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Conducted daily emails, text or phone call to customer with vehicles progress.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Spoke daily with Insurance Companies about customer vehicle repairs and answered any questions or concerns from insurance auditors.
  • Researched Insurance coverages and determined requirements for coverage.
  • Coordinated delivery of vehicles upon completion of repairs.
  • Estimated costs of vehicle repair, using CCC ONE and Mitchell estimating systems. Ordered necessary parts for repairs.
  • Work closely with Service Technicians throughout repair process.

Art Department Set Dresser Forman

Entertainment Partners/Local 479
Atlanta, GA
02.2010 - 05.2020
  • Worked under the production designer and art director to arrange the overall look of a set.
  • Responded promptly to requests from directors, producers, or other key personnel on set.
  • Supervised crew performance and managed crews daily task.
  • Approved employee overtime and timesheets.
  • Delivered messages to various crew members to coordinate communications.
  • Provided skilled clerical assistance to production team.
  • Greeted guests on set and provided them with necessary information about the shoot.
  • Scheduled deliveries and pick up for all set inventory.
  • Maintained accurate inventory records for all set dressing.
  • Prepared sets by transporting equipment and supplies to location.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish production goals.

Education

Associate of Science - Certified Medical Assisting

Everest University
Atlanta, GA
01-2005

Skills

  • Customer Satisfaction
  • Multitasking and Organization
  • Customer Service
  • Empathy and Patience
  • Appointment Scheduling
  • Handling Customer Complaints
  • Adaptability
  • Excellent Communication
  • Building Relationships
  • Follow-Up Skills
  • Performance Goals
  • Muti Line Phone Systems
  • Computer Skills
  • Mircosoft Office Products
  • CCC One and Mitchell Estimating Systems
  • EHR Operating Systems
  • Service Estimates
  • Data Entry
  • Documentation and Reporting
  • Customer Consulting
  • Listening Skills

Timeline

Automotive Service Advisor

Caliber Collision
06.2020 - Current

Art Department Set Dresser Forman

Entertainment Partners/Local 479
02.2010 - 05.2020

Associate of Science - Certified Medical Assisting

Everest University

Similar Profiles

CREATE PROFILE
Mendy Davis