Mendy Hartpence
Topeka,Kansas
Summary
Well I come from a so called normal mid level family and started working when I was 9 years old in my family's restaurants bussing tables for my uncle Jimmy. I was taught good work ethic from a young age and I married and later divorced. Iam a single mom of 3 grown kids a d have 4 grand babies non of which live at home. I take care of my mother in law a d that is why I need to have a job that allows me to be able to work from home and still make mo ey to survive and pay my bills. I am very dedicated to my work and some call me a workaholic, I take a lot of pride in my work and I am very detail oriented due to my work reflects on me who I am my name is on it and that makes it that much more important because our name is all we got you only get one in a lifetime and I want people to know when my ne is on so m thing they can count on it being the best it can be and do t have to worry about a bunch of false or misrepresented information to be corrected or wrong
Overview
4
4
years of professional experience
Work History
Retail Merchandiser
Preimuim
11.2023 - 03.2024
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Established strong vendor relationships to maintain and support business.
- Conducted routine store walk-throughs to identify areas for improvement or necessary adjustments in merchandising tactics.
- Trained store personnel on product features to drive sales and increase product awareness.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Planned and implemented product launches and promotions for assigned stores.
- Evaluated sales performance data to refine and improve merchandising strategies, ensuring continuous growth and improvement in store revenue.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Developed plan-o-grams and layouts that maximized sales.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Managed timely and effective replacement of damaged or missing products.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Tracked production and quality control systems to proactively identify deficiencies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
Direct Support Specialist
Sunflower Supports
02.2021 - 01.2023
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Served as an advocate for clients during interactions with external providers or agencies ensuring fair treatment and access to necessary resources or accommodations.
- Managed challenging behaviors effectively through de-escalation techniques and non-violent crisis intervention strategies when necessary.
- Actively listened to clients'' concerns and input regarding their care plans, incorporating feedback into service modifications when appropriate.
- Delivered comprehensive, client-focused care by maintaining up-to-date knowledge of each individual''s specific health concerns and modifying support strategies accordingly.
- Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
- Improved client satisfaction by providing personalized care and support tailored to individual needs.
- Assisted with daily living activities such as meal preparation, personal hygiene, and housekeeping tasks, promoting self-sufficiency when possible.
- Coordinated transportation arrangements for clients both independently or utilizing agency-provided vehicles as needed for appointments or outings.
- Collaborated with interdisciplinary team members to develop comprehensive care plans addressing clients'' unique requirements.
- Increased client safety through continuous assessment of potential risks within the home environment and implementing preventative measures accordingly.
- Maintained detailed records of client progress, sharing updates with relevant parties during regular meetings.
- Effectively communicated with clients using various methods including verbal prompts, visual cues, or assistive technology devices as needed.
- Utilized effective time management skills to balance competing priorities and ensure all clients received consistent, high-quality support.
- Enhanced quality of life for clients through the implementation of engaging activities and social interactions.
- Provided a safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
- Facilitated community integration for clients by accompanying them to various events and outings, fostering social connections.
- Contributed to a positive team dynamic among fellow Direct Support Specialists through open communication, collaboration, and sharing best practices.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Administered medication as directed by physician.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Researched community resources and services to provide accessibility and assistance to clients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
Business Owner/Operator
Thaleias Treasures
06.2020 - 12.2022
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Employed prompt decision-making and in-depth research to resolve issues.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Monitored staff performance, providing final-say assessment over inquiries.
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Served as principal stakeholder over organization's complete operations.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Lent business acumen to meet day-to-day strategic objectives.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Prepared annual budgets with controls to prevent overages.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Ged / Started Assoicates Degree - General Study of Science
Rio Salado
Mesa, AZSkills
- Visual Merchandising
- Plan-o-gram creation
- Merchandise planning
- Interior and exterior displays
- Pricing strategy
- Window displays
- Event Promotion
- Promotional strategies
- Customer Service
- Dependable and reliable
- Retail Merchandising
- Quick Learner
- Motivated Team Player
- Customer Relationships
- Time Management
- Stocking
- Merchandising and Display
- Inventory Management
- Stocking and Replenishing
- Attention to Detail
- Product Merchandising
- Organization and Categorization
- Decision-Making
- Cash Register Operations
- Exceptional time management skills
- Data Entry
- Merchandise Stocking
- Teamwork and Collaboration
- Stock management
- Critical Thinking
- Loading and unloading
- Display building
- Product displays
- Product Organization
- Storage Organization
- Product Inspection
- Sales Support
- Inventory counting
- Product Signage and Labeling
- Shelving of products
- Payment Processing
- Inventory Recordkeeping
- Product Labeling
- Product restocking
- Inventory Management and Planning
- Pick lists
- Cleaning procedures
- Inventory Monitoring
- Goal Setting and Prioritization
- Staff Training
- Safety processes and procedures
- Inventory Audits
- Product pricing
- Report creation
- Shipping procedures understanding
- Performance Improvement
- Safety Procedures
- Work Area Maintenance
Timeline
Retail Merchandiser
Preimuim
11.2023 - 03.2024
Direct Support Specialist
Sunflower Supports
02.2021 - 01.2023
Business Owner/Operator
Thaleias Treasures
06.2020 - 12.2022
Ged / Started Assoicates Degree - General Study of Science
Rio Salado