Mendya GRIFFITH
Augusta,GA
Summary
Meticulous career-driven employee excited to bring fifteen-year background to a growing organization. Knowledgeable in all aspects of administrative support, customer service, and preparing patients for surgical procedures. Committed to maintaining highest standards of health and safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure employment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Surgical Technologist
HCA Doctors Hospital Of Augusta
01.2020 - Current
- Perform Unit Clerk-administrative duties within the Labor and Delivery Unit.
- · Surgical technologist for women's health Labor and Delivery.
- Perform general front desk duties, including answering multi-line phones, and routing telephone calls or messages to appropriate staff.
- Performs liaison duties between the surgical team and patients.
- Communicates with individuals of different education, environmental, ethnic, and cultural backgrounds to ensure safe surgical outcomes.
Adult Training Instructor
Prospectus Berco
07.2019 - 12.2019
- Day program instructor for individuals with disabilities.
- Manage day-to-day living and activities including community participation services.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
- Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
- Maintained compliance with company standards, regulatory requirements, and quality goals.
Freelancer
Self Employed Services
10.2011 - 12.2019
- License travel cosmetologist.
- Maintain a safe and hazard-free work environment.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work including trendy cutting-edge professional image services.
- Manage extensive retail and inventory supplies.
Baggage Coordinator
Delta Airlines
11.2005 - 09.2011
- Handle customer inquiries, complaints, billing, and compensation grievances
- Provides Support to online users, which includes instructions, navigation, troubleshooting, maintenance, and evaluations to determine solutions and alternatives
- Assist corporate Delta in claim settlements and reimbursements
- Manage customer accounts, awards, upgrade levels, and benefits
- Corresponds with internal/external customers via Delta’s intra company e-mailing system to resolve situations efficiently.
- Entered data, generated reports, and produced tracking documents.
Education
Diploma - Surgical Technology
Augusta Technical College
Augusta, GaSkills
- Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations in order to assist customers- patients to meet organizational goals
- Works with customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
- Anatomy Understanding
- Organizational abilities
- Infection control protocols
- Leadership Qualities
- Workplace Safety
- Preoperative preparation
- Competent certified surgical technologist
- Uses computers, software applications, databases, and automated systems to accomplish work
- Prepares written correspondence to customers and co-workers via email, letters, reports, etc using correct grammar, spelling, punctuation, and style; communicates information in a succinct and organized manner; provides information that is appropriate for the purpose and the intended audience
Certification
Basic Life Support
Timeline
Surgical Technologist
HCA Doctors Hospital Of Augusta
01.2020 - Current
Adult Training Instructor
Prospectus Berco
07.2019 - 12.2019
Freelancer
Self Employed Services
10.2011 - 12.2019
Baggage Coordinator
Delta Airlines
11.2005 - 09.2011
Diploma - Surgical Technology
Augusta Technical College
Basic Life Support
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