Menelik Sims
New York,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Residential Assistant
Praxis Housing Initiatives
New York, NY
01.2020 - 03.2022
- Assisted in the development and implementation of programs to meet the needs of residents.
- Conducted regular meetings with residents to discuss concerns, plan activities, and review policies.
- Developed strategies to address challenging behavior among residents.
- Conducted room inspections to ensure compliance with housing policies.
- Coordinated maintenance services for residence halls including repairs and cleaning.
- Maintained accurate records of incidents involving residents and staff members.
- Facilitated conflict resolution between roommates or other individuals living on campus.
Independent Contractor
Self Employed Web
New York, NY
06.2018 - 01.2020
- Developed and implemented marketing strategies to increase customer engagement.
- Created promotional materials, including flyers, brochures, and direct mail pieces.
- Negotiated contracts with vendors for services and supplies.
Assistant Store Manager
Teremok usa
New York, NY
05.2016 - 05.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Customer Service Cashier
Sun in Bloom
New York, NY
01.2012 - 04.2016
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
Education
High School Diploma -
Fredrick Douglass Academy
New York, NY06-2007
Skills
- Room Checks
- Policy Enforcement
- Resident hall supervision
- Order coordination
- Guest Services
- Customer Service
Timeline
Residential Assistant
Praxis Housing Initiatives
01.2020 - 03.2022
Independent Contractor
Self Employed Web
06.2018 - 01.2020
Assistant Store Manager
Teremok usa
05.2016 - 05.2018
Customer Service Cashier
Sun in Bloom
01.2012 - 04.2016
High School Diploma -
Fredrick Douglass Academy
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