Menexy Marroquin
Bloomington,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
General Manager
Go Green Commercial Cleaning
503 North Prospect Rd, Bloomington IL 61704
10.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Waitress Supervisor
EL Toro Mexican Restaurant
Bloomington, IL
08.2012 - 11.2016
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
CNA
Westminister Village
Bloomington, IL
04.2013 - 10.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Some College (No Degree) - Business
Heartland Community College
Normal, ILHigh School Diploma -
Normal Community High School
Normal, IL05.2012
Skills
- Operations Oversight
- P&L Management
- Business Administration
- Workflow Planning
- Great customer service
- Relationship building
- Efficient multi-tasker
- Schedule and calendar management
- Administrative tasks
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Go Green Commercial Cleaning
10.2016 - Current
CNA
Westminister Village
04.2013 - 10.2016
Waitress Supervisor
EL Toro Mexican Restaurant
08.2012 - 11.2016
Some College (No Degree) - Business
Heartland Community College
High School Diploma -
Normal Community High School