Menexy Marroquin
Bloomington,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
General Manager
Go Green Commercial Cleaning
10.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Waitress Supervisor
EL Toro Mexican Restaurant
08.2012 - 11.2016
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
CNA
Westminister Village
04.2013 - 10.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Some College (No Degree) - Business
Heartland Community College
Normal, ILHigh School Diploma -
Normal Community High School
Normal, IL05.2012
Skills
- Operations Oversight
- P&L Management
- Business Administration
- Workflow Planning
- Great customer service
- Relationship building
- Efficient multi-tasker
- Schedule and calendar management
- Administrative tasks
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Go Green Commercial Cleaning
10.2016 - Current
CNA
Westminister Village
04.2013 - 10.2016
Waitress Supervisor
EL Toro Mexican Restaurant
08.2012 - 11.2016
Some College (No Degree) - Business
Heartland Community College
High School Diploma -
Normal Community High School
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