Mengyun Gu
Columbus,OH
Summary
Organized and dependable candidate successful at managing projects simultaneously with a high degree of accuracy and with a positive attitude. Problem-solving oriented worker with strong willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Church Ordinance and Family History Consultant
The Church Of Jesus Christ Of Latter-Day Saints
09.2019 - 03.2023
- Attended planning meetings with other church leaders to host events for members to learn and document their family's ancestry and genealogy.
- Coached members to use the church's online family history database
- Prepared and encouraged church members to engage in religious activities
COVID-19 Student Services Specialist
The Ohio State University, Administration&Planning
09.2022 - 01.2023
- Supervised and managed daily operation activities of the school-wide asymptomatic COVID-19 testing program at the Biomedical Research Tower.
- Maintained organized, and safe testing environment for employees and clients with employee training programs and enforcement of safety procedures that comply with industry standards and government regulations as an extension of the lab
- Verified adherence to HIPAA and other local, state and national guidelines.
- Managed and motivated the student testing assistants to be productive and engaged in work.
- Addressed and resolved technical, and operational concerns by working with the team members, and program stakeholders.
- Assisted in recruitment of new student leads, provided training and coaching to build team of top performers.
- Met with project manager on regular basis to assess operation performance and make adjustments.
- Controlled COVID-19 related testing supplies and assets to support smooth and efficient operation at the testing site and to keep equipment available and in good condition..
- Coordinated program logistics to distribute rapid COVID-19 testing supplies at 6 distribution locations across the main campus, and to replenish supplies at the 4 regional campuses.
- Collaborated with other program coordinators to achieve consistency in objectives and services of rapid COVID-19 testing supply distribution across the main campus.
- Gathered, organized and input daily operation information including traffic and lab result throughput into digital database, and analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Managed leave requests and collaborated with university human resources to help process payroll and termination documentation.
COVID-19 Information Assistant
The Ohio State University, Administration&Planning
10.2021 - 09.2022
- Assisted with daily operation activities of the university-wide COVID-19 pool and surveillance testing program on main campus under the Service Management Consultant and their designee
- Monitored student employees to eliminate hazards posed for both clients and staff while ensuring continuous compliance with university set environmental health procedures and sample quality requirements, and verified adherence to HIPAA and other local, state and national guidelines.
- Tracked attendance and punctuality, absences and arranged shifts to maximize operation efficiency and quality
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Managed and maintained inventory, and updated inventory information in Excel spreadsheets to help achieve timely and accurate delivery of goods and services.
- Organized operation statistics including daily, weekly throughput in Excel spreadsheets to facilitate operation related decision making
- Answered questions and addressed, resolved, or escalated issues to higher management with detail to satisfy customers.
- Encouraged team members to promote productivity, accuracy, and commitment to friendly service and maximized customer satisfaction.
COVID-19 Student Operation and Testing Assistant
The Ohio State University
02.2021 - 05.2021
- Worked under the supervision of the the Service Management Consultant and their designee and in groups with other student assistants to ensure a fast and smooth sample collection experience for an average of 4000 donors daily.
- Controlled testing traffic flows according to safe distancing standards, provided instructions for donors to navigate through the testing facility, and confirmed donor's registration information to comply with HIPAA requirements
- Monitored test collection activities, conducted sample quality control and prepared samples for transportation in compliance with prescribed guidelines by the university, federal and local health department.
- Helped donors with scheduling issues and technical difficulties, deescalated or escalated difficult situations to the higher management accordingly to maintain customer satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Documented and reported violations to HIPAA and/or university requirements
Student Steward
The Ohio State University Dining Services
09.2018 - 03.2020
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Tasked with removal of garbage, mopping and sweeping floors, washing walls, and operated dishwashers and other kitchen equipment according to safety guidelines.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Monitored dining room inventory and replenished as necessary.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Awarded "Student Employee of the Year" in 2020
Event Planning Assistant
Church Of Jesus Christ Of Latter Day Saints
09.2017 - 09.2018
- Met on with the event planning consultant regularly, and coordinated schedules and timelines for weekly socializing events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
Student Volunteer Lead for School of Medicine
Chinese Young Volunteers Association
09.2011 - 05.2014
- Cofounded the May FLower Project at Nankai University along with undergraduate student leads from other school departments as a service and research based program to serve private nonprofit autistic daycare organizations
- Worked in team environment, planned and hosted educational sessions for parents of autistic children to receive the most up-to-date information about autistic spectrum disorders
- Led assemblies and sporting event preparations to garner student spirit and develop personal leadership skills.
- Collaborated on group projects to complete professional deliverables.
Undergraduate Student Researcher
One Hundred Research Projects, Nankai University
03.2012 - 03.2013
- Worked in a team of two fellow undergraduate student researchers and one doctoral student researcher under the supervision of program mentor, and conducted a qualitative research targeting young Chinese adults with developmental disorders including autism spectrum disorders, cerebral palsy and epilepsy.
- Interpreted, analyze and organized past literature to draw conclusions on social challenges faced by young Chinese adults with developmental disorders
- Codesigned a questionnaire to gain better insights into social support needed by the target population
- Recruited 10/39 participants through social media platforms and special education providers included in the final study
Student Transcriptionist
Tianjin Central Hospital Of Gyneacology Obstetrics
07.2012 - 07.2012
- Worked cohesively with ultrasound technicians, accurately documented dictation to record patient care records.
- Assisted in maintenance of medical charts and/or electronic medical record filing, test results and home care forms using the hospital's patient health record system.
Education
Bachelor of Science - Public Health, Environmental Specialization
The Ohio State University
Columbus05.2021
Skills
- Issue and Conflict Resolution
- Team Collaboration
- Data Entry
- Active Listening Skills
- Microsoft Office Suite and Internet application
- RStudio, MATLAB, and Stata knowledge
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
COVID-19 Student Services Specialist
The Ohio State University, Administration&Planning
09.2022 - 01.2023
COVID-19 Information Assistant
The Ohio State University, Administration&Planning
10.2021 - 09.2022
COVID-19 Student Operation and Testing Assistant
The Ohio State University
02.2021 - 05.2021
Church Ordinance and Family History Consultant
The Church Of Jesus Christ Of Latter-Day Saints
09.2019 - 03.2023
Student Steward
The Ohio State University Dining Services
09.2018 - 03.2020
Event Planning Assistant
Church Of Jesus Christ Of Latter Day Saints
09.2017 - 09.2018
Student Transcriptionist
Tianjin Central Hospital Of Gyneacology Obstetrics
07.2012 - 07.2012
Undergraduate Student Researcher
One Hundred Research Projects, Nankai University
03.2012 - 03.2013
Student Volunteer Lead for School of Medicine
Chinese Young Volunteers Association
09.2011 - 05.2014
Bachelor of Science - Public Health, Environmental Specialization
The Ohio State University
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