Mennatallah Baraka
Braintree,MA
Summary
Motivated Biology pre-med student seeking internship as a PCA to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
2
2
years of professional experience
Work History
Dunkin Donuts
Dunkin' Brands Group, Inc.
Braintree, MA
10.2021 - Current
- Dunkin' Donuts (3 years and several months): As a dedicated Customer Service Specialist, I have honed my abilities in interpersonal communication, public speaking, and problem-solving through daily interactions. My role demands a proactive approach to ensuring customer satisfaction, effectively managing each order to meet and exceed expectations. This position has equipped me with the skills to navigate diverse customer needs and foster a positive, welcoming environment.
- Youth Group Mentor: In addition to my customer service experience, I have served as a mentor for a youth group, where I've cultivated strong communication skills with both children and their parents. This role involved facilitating activities, providing guidance, and supporting the personal development of young individuals. My interactions have taught me the importance of empathy, patience, and clear communication in building trust and positively influencing others.
- Interpersonal Communication: Advanced proficiency in engaging with customers and team members to create a harmonious and effective work environment.
- Public Speaking: Comfortable and effective in addressing groups, conveying information clearly, and engaging audiences.
- Problem-Solving: Skilled in identifying issues, analyzing potential solutions, and implementing effective resolutions to enhance customer satisfaction.
- Customer Service Excellence: Committed to understanding and meeting customer needs, ensuring a positive experience with each interaction.
- Youth Mentoring: Experienced in guiding young individuals, facilitating group activities, and communicating effectively with parents to support the holistic development of children.
- Adaptability: Demonstrated ability to quickly adjust to new challenges and environments, maintaining a positive attitude and strong work ethic.
Education
Biology
University of Massachusetts - Boston
Boston, MA05-2026
Skills
- Friendly, Positive Attitude
- Relationship Building
- Customer Service
- Attention to Detail
- Fluent in Arabic
- CPR Certified
Languages
arabic
Professional
Timeline
Dunkin Donuts
Dunkin' Brands Group, Inc.
10.2021 - Current
Biology
University of Massachusetts - Boston
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