Menzies "Mac" Macfarlane
Pine Valley
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with many years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Dynamic Trade Up and Acquisition Manager with proven success in driving operational efficiency and enhancing inventory strategies. Expertise in performance monitoring, negotiation, and P&L responsibility.
Overview
46
46
years of professional experience
Work History
Trade up and acquisition manager
Findlay Subaru St George
St. George, UT
04.2024 - 12.2025
- Managed acquisition strategies to enhance inventory and vehicle selection.
- Collaborated with sales teams to identify market trends and opportunities.
- Negotiated with suppliers to secure favorable terms and pricing.
Sales Consultant
Ken Garff Ford Mesquite
Mesquite
08.2023 - 03.2024
- Assisted customers in selecting vehicles that matched their needs.
- Provided product knowledge to enhance customer buying experience.
- Collaborated with sales team to develop effective sales strategies.
General Manager
Findlay Subaru Prescott
Prescott
01.2018 - 12.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
General Sales Manager
Findlay Hyundai Subaru
St. George
01.2010 - 12.2018
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Maintained extensive knowledge of company products and services.
Automotive Sales Associate /F&I
Newby Buick GMC
St. George
01.2004 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Maintained compliance with all service, quality, and regulatory standards.
General Sales Manager
Saturn Of St George / Findlay Auto Group
St. George
01.2000 - 01.2004
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Maintained extensive knowledge of company products and services.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Automotive Sales Associate
St George Ford
St. George
01.1997 - 01.2000
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
Automotive Sales Consultant
Newby Buick, Oldsmobile, Pontiac, GMC
St. George
12.1979 - 12.1996
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Education
High School Diploma -
Dixie High School
St. George, UTSkills
- Focus and Follow-Through
- Financial Statement Review
- Business Leadership
- Sales Promotion
- Department Oversight
- Records Organization and Management
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Management Training
- Sales Tracking
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Administrative Management
- Mathematical Calculation and Reasoning
- Program Optimization
- Finance and Accounting Oversight
- Supplier Monitoring
- Revenue Stream Management
- P&L Responsibility
- Operational Efficiency and Safety
- Lead Generation Management
- Government Rules and Regulations
- Profit and Loss Control
- OSHA Requirements
Timeline
Trade up and acquisition manager
Findlay Subaru St George
04.2024 - 12.2025
Sales Consultant
Ken Garff Ford Mesquite
08.2023 - 03.2024
General Manager
Findlay Subaru Prescott
01.2018 - 12.2022
General Sales Manager
Findlay Hyundai Subaru
01.2010 - 12.2018
Automotive Sales Associate /F&I
Newby Buick GMC
01.2004 - 12.2009
General Sales Manager
Saturn Of St George / Findlay Auto Group
01.2000 - 01.2004
Automotive Sales Associate
St George Ford
01.1997 - 01.2000
Automotive Sales Consultant
Newby Buick, Oldsmobile, Pontiac, GMC
12.1979 - 12.1996
High School Diploma -
Dixie High School