Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Maintained accuracy, completeness, and security for medical records and health information.
Input data into computer programs and filing systems.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Utilized DECIPHER to manage and confirm patient data, such as demographic and medical history information.
Prepared and processed forms for government healthcare programs.
Worked both independently and collaboratively in fast-paced laboratory environment.
Utilized advanced analytical software to analyze data sets.
Nocturnal Hematology Lab Technician
Antech Diagnostics - Veterinary Reference STAT Laboratory
10.2019 - 12.2021
Performed testing and quality control using approved laboratory procedures and instrumentation.
Processed patient specimens according to priority and documented results.
Prepared blood smears and determined levels of normalcy.
Inspected equipment to identify areas of wear or causes of malfunctions.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Applied critical thinking and research to address complex issues.
Healthcare Coordinator
Unity Healthcare
10.2019 - 03.2021
Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
Scheduled on average 50 referral appointments to other providers for patients needing specialized treatment daily.
Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
Successfully negotiated client contract renewals to create increased revenue.
Recorded and tracked patient vital signs in EPIC during treatment.
Coordinated with other healthcare providers to build healthcare plans for patient's specific needs
Discussed new medications and technologies specific to patient's conditions.
Clinical Office Manager
The Essential Nurses
03.2017 - 10.2019
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Completed bi-weekly payroll for 60 employees
Clinical Coordinator
Satellite Healthcare
01.2016 - 03.2017
Reviewed cases to determine need for escalation.
Drafted letters for government and commercial clients, providing verification of specific diagnoses and clinical results.
Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
Coordinated schedules with patients and facility calendar.
Maintained high-level knowledge of federal and Tennessee regulations on patient privacy.
Literacy Mid-South- Coordinated and led several projects providing the company with numerous contingency plans in case of discrepancies that occurred. Provided fluid communication and consultation amongst the Scrum Team on customer service responses, quality assurance results and potential impediments.
Memphis Grizzlies Foundation- Assisted senior leadership with the development and operations to improve the overall workflow. Ensured peer to peer retention rate increased during the pandemic leading to a 14% increase. Conducted biweekly reviews with customers to aid in the improvement of production and turnaround time.
Tech 901- Encouraged change amongst peers and team by implementing a safe lane of communication with positive feedback. Cultivated an action based syllabus with recommendations on how to strategically implement Scrum within their day to day. Provided a unified approach that targeted customer satisfaction in conjunction to the organization and team.
American Red Cross- Scrum Master
NALC (USPS)- Junior Scrum Master
Timeline
Medical Research Data Abstractor
Center For Disease Control And Prevention, CDC
03.2021 - 12.2023
Nocturnal Hematology Lab Technician
Antech Diagnostics - Veterinary Reference STAT Laboratory
Contract Registered Nurse at Center For Disease Control And Prevention (CDC)Contract Registered Nurse at Center For Disease Control And Prevention (CDC)
Lead Communications Specialist at Center for Disease Control and Prevention, CDCLead Communications Specialist at Center for Disease Control and Prevention, CDC