Meosha Boyd
Shreveport,LA
Summary
Hardworking and passionate professional with experience in customer service, business administration, emergency management, and community social services. Brings excellent interpersonal skills, and service-oriented behaviors that enhance customer/client experiences . Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for understanding customer desires, providing customized solutions, and achieving company goals.
Overview
11
11
years of professional experience
Work History
Private Home Tutor
M&M Tutoring Services (Owner)
01.2023 - Current
- Helped with academic performance and exam preparation through private instruction sessions
- Worked with students to increase knowledge retention and improve study skills
- Worked closely with parents, teachers, and counselors to offer each student personalized support
- Used positive reinforcement techniques to encourage and motivate students
- Facilitated students' understanding of classroom material and homework assignments
- Assessed and marked students' progress at strategic intervals, using results to give detailed feedback and advice.
Data Entry Operator
FEMA/GDIT (3-Month Contract)
10.2022 - 12.2022
- Assisted applicants with processing requests for Disaster Relief and Public Assistance
- Answered any questions pertaining to Disaster Relief and connected applicants to organizations outside of FEMA, such as the American Red Cross, and other affiliated agencies
- Updated applicants on current application status
- Managed daily data entry tasks in a high call volume environment
- Entered data by inputting alphabetic and numeric information using established procedures
- Provided consistent, reliable information to customers and team members
- Verified information carefully and assigned proper classifications to eliminate errors.
Caregiver
N/A
06.2021 - 08.2022
- In June of 2021 I decided to take time off from work to become a full-time caregiver to my husband, who was seriously injured while working on a job site. There was trauma to his spine and legs, which required many medical procedures, therapy, and around the clock care.
Mental Health Professional
Phoenix Family Life Centers
01.2021 - 05.2021
- Responsible for providing in-home psychosocial services to clients (CPST/PSR)
- Communicated and interacted with other professionals including doctors/nurses/other behavioral health facilities to coordinate services for clients
- Worked as a team with other office staff to ensure smooth coordination of services
- Offered special services to stabilize mental illness and improve individual functioning
- Employed evidence-based practices and communication skills to intervene in crisis situations
- Managed caseload of 10-20 clients providing comprehensive services, holistic behavioral techniques and interventions that reduced client barriers
- Conducted post-discharge planning and communicated with community-based facilities to coordinate referrals for additional support.
Mental Health Professional
Changing Behavior Services
06.2019 - 12.2020
- Responsible for providing in-home psychosocial services to clients (CPST/PSR)
- Communicated and interacted with other professionals including doctors/nurses/other behavioral health facilities to coordinate services for clients
- Worked as a team with other office staff to ensure smooth coordination of services
- Offered special services to stabilize mental illness and improve individual functioning
- Employed evidence-based practices and communication skills to intervene in crisis situations
- Managed caseload of 10-20 clients providing comprehensive services, holistic behavioral techniques and interventions that reduced client barriers
- Conducted post-discharge planning and communicated with community-based facilities to coordinate referrals for additional support.
Private Home Tutor
M&M Tutoring Services (Owner)
02.2018 - 05.2019
- Helped with academic performance and exam preparation through private instruction sessions
- Worked with students to increase knowledge retention and improve study skills
- Worked closely with parents, teachers, and counselors to offer each student personalized support
- Used positive reinforcement techniques to encourage and motivate students
- Facilitated students' understanding of classroom material and homework assignments
- Assessed and marked students' progress at strategic intervals, using results to give detailed feedback and advice.
Data Entry Operator
FEMA/GDIT (3-Month Contract)
09.2017 - 12.2017
- Assisted applicants with processing requests for Disaster Relief and Public Assistance
- Answered any questions pertaining to Disaster Relief and connected applicants to organizations outside of FEMA, such as the American Red Cross, and other affiliated agencies
- Updated applicants on current application status
- Managed daily data entry tasks in a high call volume environment
- Entered data by inputting alphabetic and numeric information using established procedures
- Provided consistent, reliable information to customers and team members
- Verified information carefully and assigned proper classifications to eliminate errors.
Administrative Secretary
Lemar Holden Construction Co.
09.2012 - 06.2017
- Maintained efficient office environment by routing incoming and outgoing mail
- Handled day-to-day needs and special projects with good multitasking and research skills
- Adapted to business' administrative needs to facilitate productive workflow
- Managed diverse clerical work with no oversight, including typing correspondence, preparing files, and inputting new information
- Oversaw communications, resources, and schedules for special construction projects
- Ordered and oversaw office supplies such as paper, ink, and break room snacks.
Education
Masters of Psychology -
University of Phoenix
Phoenix, Arizona05.2019
Bachelor of General Studies -
Northwestern State University
Natchitoches, LA05.2017
Associate of General Studies -
Northwestern State University
Natchitoches, LA12.2016
Skills
- Data Collection/Entry
- Call Center Operations/Management
- Customer Service/Relations
- Call Flow Maximization
- Complaint Resolution
- Office Administration
- Proficient with PowerPoint
- Proficient with Excel
- Proficient with Microsoft Word
- Case management
- Patient Intake
References
Doris English, 318-773-6019 Terry Willis 318-402-1909
Timeline
Private Home Tutor
M&M Tutoring Services (Owner)
01.2023 - Current
Data Entry Operator
FEMA/GDIT (3-Month Contract)
10.2022 - 12.2022
Caregiver
N/A
06.2021 - 08.2022
Mental Health Professional
Phoenix Family Life Centers
01.2021 - 05.2021
Mental Health Professional
Changing Behavior Services
06.2019 - 12.2020
Private Home Tutor
M&M Tutoring Services (Owner)
02.2018 - 05.2019
Data Entry Operator
FEMA/GDIT (3-Month Contract)
09.2017 - 12.2017
Administrative Secretary
Lemar Holden Construction Co.
09.2012 - 06.2017
Masters of Psychology -
University of Phoenix
Bachelor of General Studies -
Northwestern State University
Associate of General Studies -
Northwestern State University
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