Meoucha Davis
Galveston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience, Highly effective and comfortable working with people at all levels in organization.
Overview
15
15
years of professional experience
Work History
Owner
Three Women And A Broom!
02.2011 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Customer Service Representative
Platform
01.2009 - 04.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Tier 2 Technical Support Specialist
AT&T Mobility
01.2009 - 12.2011
- Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed comprehensive documentation for frequently encountered issues to facilitate faster resolutions.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
Education
Basic Police Diploma - Police Academy
College of The Mainlands
Texas City, TX05.2020
Certification - Phlebotomy Tech
Pima Medical Ins
Houston, TX11.2014
High School Diploma -
Hempstead High School
Hempstead, TX05.2001
Skills
- Customer Relations
- Order and Refund Processing
- Regulatory Compliance
- Service Upselling
- Business Management
Timeline
Owner
Three Women And A Broom!
02.2011 - Current
Customer Service Representative
Platform
01.2009 - 04.2015
Tier 2 Technical Support Specialist
AT&T Mobility
01.2009 - 12.2011
Basic Police Diploma - Police Academy
College of The Mainlands
Certification - Phlebotomy Tech
Pima Medical Ins
High School Diploma -
Hempstead High School
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