Mequette Wangsgard
Ogden,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
HVAC Project Manager
Superior Water & Air
02.2023 - Current
- Streamlined project processes by helping the customer design the perfect system for them.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines to ensure high customer satisfaction.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Used conflict resolution skills during projects to enhance the customers experience.
RV Sales Associate
Ray Citte RV
01.2014 - 02.2023
- Boosted customer satisfaction by providing personalized service and product recommendations.
- Cultivated strong relationships with customers, resulting in increased repeat business and referrals.
- Assisted customers in determining their needs, presenting suitable RV options based on their preferences and budget requirements.
- Maintaining contact with customers in order to provide them with the best customer service for future sales.
Retail Customer Sales Associate
Costco
01.2012 - 01.2014
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Happily greeted over 100 customers a day.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
Education
Some College - Marketing
Utah Valley University
Orem, UTHigh School Diploma -
Mitchell High School
Colorado Springs, CO05.1991
Skills
- Able to deal in high-stress situations in a calm demeanor
- Quick and quality decision making
- Multitasking skills
- Team player
- Excellent communication skills
- Organizational skills
- Able to work well in a high paced work environment
- Customer Service
Timeline
HVAC Project Manager
Superior Water & Air
02.2023 - Current
RV Sales Associate
Ray Citte RV
01.2014 - 02.2023
Retail Customer Sales Associate
Costco
01.2012 - 01.2014
Some College - Marketing
Utah Valley University
High School Diploma -
Mitchell High School
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