Meram Hamdy
East Brunswick,NJ
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
9
9
years of professional experience
Work History
Social Media Account Manager
GETSIRCLES LTD
09.2020 - 02.2023
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships on all platforms (Facebook, Instagram, LinkedIn, Youtube, Tiktok and more).
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Scheduled meetings with content team and designing team to meet client needs for satisfaction.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Designed and implemented social media strategies to align with business goals. and to increase company brand awareness and engagement.
Social Media Coordinator
GETSIRCLES LTD
11.2018 - 09.2020
- Created social media content with consistent content and tone to increase engagement with customers.
- Increased customer engagement through social media.
- Maintained current social media trends through attending professional conferences and webinars.
- Tracked and analyzed social media and online marketing initiatives.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Classroom Teacher
Annur Academy
05.2018 - 05.2019
- Create and implement curriculum
- Plan and execute lessons
- Classroom management (15 students)
- Email supervisor lesson plans weekly
- Advise parents of student progress for the purpose of communicating expectations; student's achievements; developing methods for improvement and/or reinforcing classroom goals in the home environment
- Manage student behavior for the purpose of providing a safe and optimal learning environment
- Create a classroom environment that fosters growth and learning
- Maintain records of student work and development
- Create progress reports and report cards
- Collaborate with tutors/specials teachers/title one
- Attend and contribute to PPT and meetings
- Differentiate instruction based on PPT or student level
- Handle social/emotional issues as they arise
- Complete recommendations for future school assignments
- Keep attendance records
- Procure materials for the classroom
- Attend staff meetings
- Report incidents.
Front-End Manager & Customer Service
ShopRite
03.2018 - 11.2018
- Responsible for solving customer complaints
- Organizing and supervising cashier shift schedules
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Greet all Customers and provide them with prompt, courteous service and assistance
- Promote the sale of any current charitable promotions to Customers
- Assist with the onboarding of new department, associates, including interviewing, selection and training, in accordance with Company policies and procedures and all Local, State, and Federal labor laws and regulations
- Provide continual training, developmental action planning, and meaningful feedback on job performance to Associates
- Provide opportunities for Associates to cross-train in other store departments
- Maintain an open line of communication and work cooperatively with all business partners
- Lead Associates to work cooperatively while encouraging enthusiasm, loyalty, and creativity
- Encourage and recognize Associates to provide a positive Customer Experience.
Cashier and Customer Service
Popeye's
05.2015 - 08.2016
- Manage transactions with customers using cash registers
- Ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts or exchanges
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag and box food orders
- Providing proactive customer outreach.
Translator
Middle East News Agency (MENA)
06.2014 - 08.2014
- Translation News from English to Arabic and Vice Versa
Education
East Brunswick High School
Bachelor's degree - Mass Communication, Public Relation & Advertising
Canadian International College
01.2018
Skills
- Social Media Management
- Digital Marketing
- Bilingual
- Content Creation
- Community Engagement
- Analytics and Reporting
- Audience Analysis
- Managing Editorial Calendars
- Verbal and Written Communication
- Managing Complaints
- Community Management
- Brand Awareness
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Audience Engagement
Accomplishments
Launched in Egypt: "Cerave", "Bio Oil" and "Glamy Lab".
I also worked with high-end brands in the beauty field including "L'Oreal Paris" (Middle East) which included Skincare, Haircare, Coloration and Makeup, as well as "Maybelline".
In the Food & Beverage field, I managed "Pasta Regina" (which is a high-end brand in Egypt, equivalent to "Barilla" in the US), also worked with "Delicia Masreya", "Pasta Star" & "Giardino".
In the Automotive field, I managaed "Ghabour's" social media (Changan).
Last but not least, I managed "Sphinx Glass Egypt" social media awareness and lastly "The Stone Shop" (Marble).
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Social Media Account Manager
GETSIRCLES LTD
09.2020 - 02.2023
Social Media Coordinator
GETSIRCLES LTD
11.2018 - 09.2020
Classroom Teacher
Annur Academy
05.2018 - 05.2019
Front-End Manager & Customer Service
ShopRite
03.2018 - 11.2018
Cashier and Customer Service
Popeye's
05.2015 - 08.2016
Translator
Middle East News Agency (MENA)
06.2014 - 08.2014
East Brunswick High School
Bachelor's degree - Mass Communication, Public Relation & Advertising
Canadian International College
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