Meranda Hauser
Fayetteville,NC
Summary
Dynamic leader with a proven track record at Mac's Hospitality Group, excelling in operations management and leadership. Spearheaded initiatives that significantly increased efficiency and sales, while fostering strong client and vendor relationships. Expert in P&L management and team building, adept at driving profitability and employee satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager/Kitchen Manager
Mac's Hospitality Group
06.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Assisted in recruiting, hiring and training of team members.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Business Administration - Business Administration/Accounting
Santa Fe College
Gainesville, FL04.2011
Skills
- Operations Management
- Inventory Control
- Customer Relationship Management
- P&L Management
- Schedule Management
- Problem Resolution
- Efficient multi-tasker
- Effective leader
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 50+ staff members.
- Reduced food loss by 2.6% in inventory costs by increasing team productivity.
Certification
- Managing Daily Operations Training - 2024
- Leadership & Communication Training - 2024
Timeline
General Manager/Kitchen Manager
Mac's Hospitality Group
06.2020 - Current
Associate of Business Administration - Business Administration/Accounting
Santa Fe College
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