Hi, I’m
Meranda Jackson
Rowlett,TX
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
years of professional experience
Work History
Connexus Resource Group
Customer Service Representative/Team Leader
06.2021 - Current
Job overview
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Collaborated with team members to streamline processes and enhance service delivery.
- Mentored junior representatives, improving overall team performance and knowledge sharing.
- Analyzed customer feedback to identify trends and implement service improvements.
- Utilized CRM software to manage customer interactions and track follow-up actions effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Loves Travel Stop
Team Lead
08.2019 - 10.2021
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Goodman Manufacturing Company
Production Worker
04.2021 - 06.2021
Job overview
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Education
Prairie View A & M UniversityPrairie View, TX
No Degree from Psychology
Rowlett High SchoolRowlett, TX
High School Diploma
Skills
- Coaching and Mentoring
- Scripted Calls
- Sales Solicitation
- Adaptability and Dependability
- CRM Software
- Telephone Etiquette
- Data Entry
- Outbound Calling
- Customer Service
Timeline
Customer Service Representative/Team Leader
Connexus Resource Group
06.2021 - Current
Production Worker
Goodman Manufacturing Company
04.2021 - 06.2021
Team Lead
Loves Travel Stop
08.2019 - 10.2021
Prairie View A & M University
No Degree from Psychology
Rowlett High School
High School Diploma
Similar Profiles
Sara ChoateSara Choate
Work From Home Customer Service Representative at Connexus Resource GroupWork From Home Customer Service Representative at Connexus Resource Group
Sheila WillifordSheila Williford
Customer Service Representative at Connexus Resource GroupCustomer Service Representative at Connexus Resource Group
Kimore HunterKimore Hunter
Customer Service Representative at Connexus Resource GroupCustomer Service Representative at Connexus Resource Group
Talan WilsonTalan Wilson
Tire Technician at Discount TireTire Technician at Discount Tire
ALAM AHMADALAM AHMAD
Substitute Teacher & Long-Term Substitute Librarian at Keller Independent School District (KISD)Substitute Teacher & Long-Term Substitute Librarian at Keller Independent School District (KISD)