Meranda Wilcox
Hastings,MI
Summary
Finance professional equipped to deliver accurate financial records and support business operations. Known for collaborating effectively with teams and consistently meeting deadlines. Adept at utilizing accounting software and Excel, with a keen eye for detail and commitment to accuracy.
Overview
7
7
years of professional experience
Work History
Product Specialist
TaxAct
Remote
03.2024 - Current
- I answered the phones and directed clients to areas of the web site
- I assisted clients with technical issues within the system.
- Assisted clients with payment issues
- Assisted clients with rejected taxes.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Maximus
Remote
07.2022 - 08.2023
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service quality.
- Managed escalated complaints effectively, restoring customer trust and ensuring resolution satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bank Teller
Union Bank
Hastings, MI
03.2021 - 06.2022
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and problem resolution, enhancing overall client satisfaction.
- Maintained cash drawer accuracy, balancing discrepancies promptly to minimize operational risks.
- Implemented cross-selling strategies for bank products, contributing to increased overall product adoption rates.
- Monitored compliance with security procedures, safeguarding sensitive customer information and assets.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Accounts Payable Clerk
Viking
Caledonia, MI
09.2019 - 03.2021
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
- Maintained financial records using accounting software, enhancing data integrity.
- Collaborated with internal departments to resolve payment discrepancies and improve communication.
- Reviewed expense reports for compliance, streamlining approval processes.
Receptionist
Hastings, Michigan
05.2019 - 11.2019
- Volunteer for Accounting, July 2019 – September
- Mailed out checks
- Matched invoices, answering phones
- Making labels
- Making badges
- Recording call-ins
- Recording DHS
- Making orientation folders
- Laminating papers
- Opening the door
- Helping
- Viking, Hastings, Michigan
- HR.
Education
Associates - Business management
Kellogg Community College
Battle Creek, Michigan05-2020
Associates of Applied Science - Accounting
Kellogg Community College
Battle Creek, Michigan05-2019
High School Diploma - undefined
Carmen-Ainsworth
Flint, Michigan06-2012
Skills
- Organized
- Detail Oriented
- Active Listener
- Reliable and Punctual
- Invoice processing
- Data entry
- Access
- Excel
- Word
- Multitasking
- Fast Learner
- Sage
Timeline
Product Specialist
TaxAct
03.2024 - Current
Customer Service Representative
Maximus
07.2022 - 08.2023
Bank Teller
Union Bank
03.2021 - 06.2022
Accounts Payable Clerk
Viking
09.2019 - 03.2021
Receptionist
05.2019 - 11.2019
Associates of Applied Science - Accounting
Kellogg Community College
High School Diploma - undefined
Carmen-Ainsworth
Associates - Business management
Kellogg Community College