Meranda Cope
East Palestine
Summary
Dynamic individual with experience in authorization and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Authorization Representative
Cigna- Evernoth Services Inc.
09.2024 - Current
- Process patient authorization requests, ensuring adherence to insurance guidelines and regulations.
- Evaluated complex cases, collaborating with healthcare providers to secure necessary approvals.
- Improved patient satisfaction by efficiently handling authorization requests and promptly addressing inquiries.
- Worked closely with other teams to gather needed information in a timely manner, supporting optimal patient care delivery.
- Enhance productivity by consistently meeting or exceeding monthly goals for completed authorizations.
- Demonstrated adaptability by quickly learning new systems and processes as they were introduced within the department.
- Provided exceptional customer service by answering questions, resolving issues, and guiding patients through the authorization process.
- Consistently provided prompt follow-up on pending authorizations, ensuring minimal delay in receiving essential medical services.
- Consistently met meticulous KPI standards for multiple consecutive months by successfully completing 1,000+ progress notes to track authorization progress
Onboarding Specialist
CarePathRx
09.2021 - 09.2024
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Resolved escalated issues with professionalism and empathy, earning trust from both colleagues and clientele alike.
- Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
- Communicated with referral sources and associated staff to check documentation for proper information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03-2020
Skills
- Responsibility
- Dependability
- Time management
- Communication
- Organizational skills
- Teamwork and collaboration
Timeline
Authorization Representative
Cigna- Evernoth Services Inc.
09.2024 - Current
Onboarding Specialist
CarePathRx
09.2021 - 09.2024
Associate of Science - Business Administration
Colorado Technical University