MERARI MATA VENTURA
Kohl’s
Mableton,GA
1
Language
1
Certification
2
years of professional experience
Dedicated customer service professional and Medical Assistant student with hands-on clinical laboratory training. Experienced in customer support, employee training, patient communication, venipuncture, capillary punctures, urinalysis, specimen collection, and CLIA-waived testing. Currently pursuing NHA Certified Clinical Medical Assistant (CCMA) certification and seeking opportunities in healthcare, clinical support, or customer service.
Work History
Customer Service
2 Years- Provide friendly and professional customer service in a fast-paced environment.
- Assist customers with questions, concerns, purchases, returns, and general service needs.
- Resolve customer issues while maintaining a positive and professional attitude.
- Communicate effectively with customers and team members while managing multiple customer needs.
- Help train new employees on workplace procedures and customer service expectations.
Education
High School Diploma
No Degree - Medical Assistant Program
- Currently Enrolled
- Completed 30 venipuncture sticks and 10 capillary sticks on live individuals as part of supervised phlebotomy training.
- Completed 5 urinalysis reports and practiced specimen collection, processing, and laboratory documentation.
- Hands-on training in CLIA-waived laboratory procedures, blood glucose testing, and cholesterol testing.
- Trained in infection control, PPE, sharps and regulated-waste disposal, quality-control procedures, and patient safety.
- Practiced professional patient communication and specimen handling under instructor supervision.
- CLINICAL EXPERIENCE INTERNSHIP
Wellstar Internal Medicine Associates of Marietta | Marietta, GA
One-Month Internship Gained hands-on experience in a clinical medical office environment.
Developed basic familiarity with the Epic
Observed and participated in clinical workflows under staff supervision.
Gained exposure to patient care procedures and daily medical office operations.
Skills
Venipuncture
Capillary Puncture
Phlebotomy
Urinalysis
Specimen Collection
Sharps & regulated waste disposal
CLIA-Waived Testing
Blood Glucose Testing
Cholesterol Testing
Infection Control
Patient Communication
Customer Service
Problem Solving
Employee Training
Teamwork
Organization
Attention to Detail
Microsoft Word
Certification
BLS Card -Basic life support
First Aid certification
In progress to obtain NHA certification
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Kohl’s
10.2024 - CurrentRead More
Osborne High School
High School Diploma
Read More
Kennesaw State University Continuing Education
No Degree from Medical Assistant Program
Read More