Merari Zaragoza
Omaha,NE
Summary
Efficient Sales Administration Assistant known for productivity and ability to complete tasks swiftly. Skilled in customer relationship management, sales reporting, and order processing. Excel in communication, teamwork, and problem-solving to enhance operational efficiency and support sales objectives.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
EVS Housekeeper
Sodexo USA
Omaha , Nebraska
02.2024 - 04.2025
- Assisted in laundry operations by sorting soiled linen into designated bins for washing, drying, folding, storing.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Responded promptly to requests from guests or staff for extra cleaning services in guest rooms or public areas.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
Sales Representative/Front Office Assistant
Turbo painters
Omaha , Nebraska
02.2019 - 06.2024
- Provided technical support for customers using the company's services.
- Coordinated with other departments to ensure timely delivery of supplies and project completion.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained constant communication between clients, suppliers and company team on a regular basis regarding project details.
- Conducted inventory tasks, invoices and coordination reports.
- Negotiated pricing contracts with customers to maximize profits.
- Analyzed customer feedback to improve products and services.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Organized client visits, presentations, product demonstrations and trade shows.
- Answered inquiries from prospective customers regarding features of products and services offered.
Server
Applebee's Grill + Bar
Omaha , NE
06.2021 - 12.2023
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Resolved customer issues efficiently to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Benson High School
Omaha , NE05-2019
Skills
- Client relationship management
- Effective communication
- Customer service
- Conflict resolution
- Order management
- Multitasking and organization
- Adaptive team player
- Prioritization
- Bilingual communication
- Data entry
- Adaptable learning
- [Language] translation
Timeline
EVS Housekeeper
Sodexo USA
02.2024 - 04.2025
Server
Applebee's Grill + Bar
06.2021 - 12.2023
Sales Representative/Front Office Assistant
Turbo painters
02.2019 - 06.2024
High School Diploma -
Benson High School