Asia Dowling
Columbus,OH
Summary
I am a very dependable worker. Only interested in making sure everyone around me is safe and comfortable. I’ve always loved being some type of service to people because of my passion for helping others. Great communication skills and also being able to adapt to any environment.
Overview
7
7
years of professional experience
Work History
EVS Housekeeper
OSU Wexner Medical Center
Columbus, OH
08.2023 - 12.2023
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Provided exceptional customer service to both internal and external customers while maintaining professional demeanor at all times.
VIP Bottle Server
Xo Nightclub
Columbus, OH
04.2017 - 02.2023
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Maintained clean and organized table areas, adhering to strict hygiene standards for optimal presentation.
- Continuously monitored guest consumption levels to ensure responsible alcohol service consistent with legal requirements.
- Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.
- Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked guests' identification before serving alcoholic beverages.
In-Home Caretaker/Passport Clients
Cap City Supported Living & Home Care Services
Columbus, OH
06.2021 - 09.2022
- Provided emotional support through active listening and empathetic communication, fostering positive relationships with clients.
- Maintained detailed records of services provided during each visit, ensuring accuracy in documentation for service reimbursement purposes.
- Educated clients on self-care techniques for enhanced autonomy in managing their wellbeing.
- Demonstrated strong problem-solving abilities in addressing various challenges faced during the course of caregiving, leading to effective resolutions and satisfied clients.
- Conducted safety assessments within clients'' homes, implementing modifications as needed to reduce fall risks and other hazards.
- Assisted clients with daily living tasks for improved independence and wellbeing.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal client support.
- Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
- Monitored vital signs and reported changes to healthcare providers, ensuring prompt intervention when necessary.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Transported clients to appointments, errands, and social events, enabling continued engagement in community activities.
- Managed medication schedules to ensure timely administration and improve client health outcomes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Rural Mail Carrier Associate
United States Post Office
Columbus, OH
12.2019 - 02.2020
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
Education
Real Estate
Hondros College of Real Estate
Westerville, OHGED -
Eastland Career Center
Columbus, OH01.2011
Master Aesthetician
Aveda Institute
Columbus, OH04.2023
Skills
- Sanitation protocols
- Safety Procedures
- Infection Control
- Strong Work Ethic
- Communication and Interpersonal Skills
- Client Relationship Building
- Goal-oriented mindset
- Complaint Handling
- Workflow Management
Timeline
EVS Housekeeper
OSU Wexner Medical Center
08.2023 - 12.2023
In-Home Caretaker/Passport Clients
Cap City Supported Living & Home Care Services
06.2021 - 09.2022
Rural Mail Carrier Associate
United States Post Office
12.2019 - 02.2020
VIP Bottle Server
Xo Nightclub
04.2017 - 02.2023
Real Estate
Hondros College of Real Estate
GED -
Eastland Career Center
Master Aesthetician
Aveda Institute