Merary Armendariz
Terrell
Summary
Dynamic and results-oriented professional with a strong background in customer service, adept at fulfilling customer orders and enhancing store loyalty through a relationship-driven approach. Proven expertise in promoting products, boosting revenue, and effectively communicating sales recommendations while maintaining a positive atmosphere. Highly organized and reliable, skilled in managing front desk operations, resolving inquiries, and ensuring seamless interactions with clients and team members. Known for exceptional interpersonal skills, adaptability to changing environments, and a commitment to delivering first-rate service that fosters customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Collections Agent
P40 Financial
06.2025 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established procedures for collection of past due amounts.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Processed payments and applied to customer balances.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Executed record filing system to improve document organization and management.
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Online Personal Shopper
Walmart
01.2024 - 06.2025
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Processed refunds, returns and exchanges efficiently.
- Greeted customers and provided excellent customer service.
- Identified opportunities for process improvement within the organization.
- Provided detailed product information to customers.
- Created personalized shopping experiences for each customer.
- Assisted in selecting items according to customer preferences.
- Developed strategies to increase sales and improve customer experience.
- Analyzed consumer feedback data to understand customer needs better.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Assisted teammates with daily tasks during peak periods.
- Listened to customer needs to identify and recommend best products and services.
Stock Assistant
Ham Orchards
05.2020 - 08.2023
- Assisted customers with locating specific products and answering questions about merchandise availability.
- Inspected shipments carefully upon arrival at the facility for damage prior to acceptance.
- Maintained accurate records of all inventory transactions, including sales, returns, and transfers.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Developed plans for restocking shelves as needed based on current store trends and customer demand patterns.
- Monitored expiration dates on perishable items to ensure freshness of products sold.
- Provided support to other staff members during peak times of business activity.
- Organized shelves in the back room according to product type and size.
- Prepared weekly stock orders for replenishment purposes based on existing product levels in storerooms or warehouses.
- Replenished items to maintain stock availability.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Faced products on shelves and displays to meet company policies.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Education
Associate of Arts - Psychology
Trinity Valley Community College
Athens, TX08-2026
High School Diploma -
Terrell High School
05-2023
Skills
- Customer service
- Data analysis
- Team collaboration
- Inventory management
- Process improvement
- Effective communication
- Time management
- Conflict resolution
- Client communication
- Problem solving
- Phone etiquette
- Appointment scheduling
- Listening skills
- Attention to detail
- Customer assistance and interaction
- Multitasking and organization
- Problem-solving skills
- Office organization
- Front office management
- Verbal and written communication
- Hospitality services
- Data entry
- Telephone etiquette
- Administrative skills
- Email and telephone decorum
- Fluent in Spanish and English
- Scheduling
- Appointment confirmation
- Document management
- Record keeping
- Decision-making
- File organization
- Work prioritization
- Calendar management
- File management
- Basic accounting
- Hospitality best practices
- Office management
- Email correspondence
- Effective planning
- Bookkeeping
- Filing
- Call forwarding
- Task delegation
- Visitor registration
- Call routing
- Mail handling
- Initiative-taking
- Collections processing
- Payment arrangement
- Account management
- Skip tracing
- Staff development
- Collections process improvement
- Goals and performance
- Relationship building
- New hire training
- Call center experience
- Customer research
- Conflict resolution techniques
- Active listening
- Payment processing
- Negotiation and resolution
- Training and teaching
- Work Planning and Prioritization
- Basic mathematics
Accomplishments
- Became lieutenant my junior year of high school for my drill/dance team
- As well I became Captain my senior year of high school for my drill/dance team.
- Supervised team of 15 staff members while manager was out for the day.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Affiliations
- Drill/dance team all four years of high school
- Lions Club
- Association of Information Technology Professionals
- Honor Society Club
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Collections Agent
P40 Financial
06.2025 - Current
Online Personal Shopper
Walmart
01.2024 - 06.2025
Stock Assistant
Ham Orchards
05.2020 - 08.2023
High School Diploma -
Terrell High School
Associate of Arts - Psychology
Trinity Valley Community College
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