Merary Flores
Overland Park
Summary
Offering blend of strong interpersonal skills and proactive approach to managing tasks, eager to learn and grow in property management environment. Brings background in customer service and project coordination, ensuring smooth operations and effective tenant communication. Ready to use and develop organizational and communication skills in Property managerment role.
Overview
1
1
year of professional experience
Work History
Insurance Agent
New Era Insurance
01.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Customer Service Representative
Floor and Decor
04.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
J.D. - Lawyer
Universidad Teconologica De Honduras
Honduras 12-2022
Skills
- Policy writing
- Customer relationship management
- Conflict resolution
- Sales techniques
- Attention to detail
- Property insurance
- Team collaboration
- Effective communication
- Time management
- Rent collection
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Insurance Agent
New Era Insurance
01.2025 - Current
Customer Service Representative
Floor and Decor
04.2024 - 01.2025
J.D. - Lawyer
Universidad Teconologica De Honduras
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