NORKYS PENA BANDRE
Kissimmee,FL
Summary
Results-driven administrative and insurance professional with a strong background in office management, accounting, and customer service. Quick learner, with exceptional multitasking abilities, and a take-charge approach to executive support and business operations. Adept at managing multiple priorities, with keen attention to detail, and a superior work ethic.
Experience in dispatching, database management, vendor negotiations, and contract management, combined with a talent for fostering team collaboration, and delivering exemplary customer service.
As a dynamic insurance professional at AARM Independent Insurance, I excel in risk assessment, policy writing, and claims assistance, ensuring clients receive tailored solutions and clear communication. Proven ability to thrive in fast-paced environments, while maintaining strong client relationships, and driving business success.
Overview
9
9
years of professional experience
Work History
Insurance Agent
|AARM Independent Insurance
Orlando, FL
01.2024 - Current
- Advising and recommending to clients the different types of insurance available.
- Selling policies, explaining the terms of the policies, coverage, exclusions, and benefits.
- Risk assessment with the insured person, document management, submission, and claims assistance.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Explained coverage options to potential policyholders, answering questions or concerns.
Support Staff Member
Ridge Community High School
Davenport, FL
01.2024 - Current
- Inventory management.
- Collaborated with team members on projects, contributing to team objectives.
- Received and processed referrals from within and outside office.
- Developed processes to improve customer service efficiency levels.
- Participated in training sessions to improve skills and knowledge relevant to the role.
- Maintained inventory of office supplies and placed orders when necessary.
Office Assistant
La Rotta Motors
Orlando, FL
01.2022 - 12.2022
- Scheduling and calendar management.
- Customer Service and general administrative support
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Facilitated communication within the office and with external partners.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized and scheduled meetings and appointments for management.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Project Lead
Argentina Financial Services
Buenos Aires, Argentina
01.2021 - 12.2022
- Manage projects under the processes, methodologies, and best practices.
- Detection of user needs, management of economic, material, and human resources, and generation of reports.
- Managed multiple concurrent projects from initiation through closure phases.
- Ensured compliance with established policies, procedures and standards within the project scope.
- Provided mentorship and guidance to junior project team members.
- Communicated with stakeholders throughout the life cycle of projects.
Supervising Senior Auditor
Argentina Financial Services
Buenos Aires, Argentina
01.2016 - 12.2021
- Analysis of financial cycles and internal control assessments based on applicable local regulations, and international standards.
- Analysis of administrative and operational processes, and generation of reports.
- Evaluated operations data and produced relevant audit reports.
- Analyzed financial data to identify discrepancies or irregularities.
- Conducted interviews with personnel regarding their roles within the organization.
- Evaluated business operations for efficiency, effectiveness, and alignment with corporate objectives.
- Delivered superior level of customer service to small business clients.
- Maintained strong relationships with clients by providing timely updates on progress of projects.
Education
Bachelor of Science - Insurance
Florida Insurance School
Orlando, FL01.2024
Bachelor of Science - Certified Public Accountant (CPA)
Universidad Santa Maria
Venezuela01.2004
High School Degree -
Venezuela01.1998
Skills
- Database Analysis
- Risk assessment
- Claims assistance
- Policy writing
- Customer service
- Insurance sales
- Data analysis
- Time management
- Communication skills
- Team collaboration
- Scheduling and calendar management
- Inventory management
- Financial analysis
- Office management
- Insurance policy writing
- Document management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Insurance Agent
|AARM Independent Insurance
01.2024 - Current
Support Staff Member
Ridge Community High School
01.2024 - Current
Office Assistant
La Rotta Motors
01.2022 - 12.2022
Project Lead
Argentina Financial Services
01.2021 - 12.2022
Supervising Senior Auditor
Argentina Financial Services
01.2016 - 12.2021
Bachelor of Science - Insurance
Florida Insurance School
Bachelor of Science - Certified Public Accountant (CPA)
Universidad Santa Maria