AMAR HADZIC
Bowling Green,KY
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Family First Life
12.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Insurance Agent/Customer Care
Assurance IQ
06.2023 - 12.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs
- Assessed customer risk levels and recommended appropriate coverage options
- Conducted research to identify competitive rates and benefits offered by other providers
- Answered customer inquiries over the phone and via email
- Provided accurate, valid, and complete information to customers
- Resolved customer complaints promptly and professionally
- Built sustainable relationships of trust through open communication with customers
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Accounting/Dispatch
Freedom Express LLC
08.2021 - 05.2023
- Collaborated with approved service providers to coordinate local and domestic truck shipments, consistently meeting customer and company service standards
- Played a key role in maintaining positive relationships with suppliers, contributing to overall partnership satisfaction and effectiveness
- Developed a deep understanding of departmental process flows, actively seeking and implementing best practices to enhance operational efficiency and productivity
- Coordinated logistics and shipment processes, ensuring seamless operations and timely deliveries
- Regularly assessed and optimized operational procedures to streamline workflows and improve overall efficiency
- Fostered effective communication with internal teams and external partners to facilitate smooth and efficient logistical operations.
Sales Specialist
Bill Estes Ford
07.2018 - 08.2021
- Developed and implemented sales strategies to increase customer base
- Created customized presentations for potential customers
- Conducted market research to identify target markets and develop pricing strategies
- Provided technical support to customers regarding product features and usage
- Resolved customer complaints in a timely manner
- Maintained accurate records of customer interactions and transactions
- Tracked competitor activities, products, services, and prices
- Built strong relationships with key accounts through regular visits and follow-ups
- Cultivated referral networks to identify new business opportunities.
Education
Indiana University Purdue University Indianapolis
Indianapolis, IN12.2020
Skills
- CRM Software
- Customer Follow-Up
- Leads Prospecting
- Policy Renewals
- Client Relations
- Account Management
- Payment Processing
- Database Research
- Customer Service
- Data Entry
- Documentation and Reporting
- Dispatch Coordination
- Customer Relations
- Work Order Management
- Database Management
- Inquiry Handling
- Relationship Selling
- Team Collaboration
- Sales Analytics
- Inventory Maintenance
- Strategic Analysis
- Sales Reporting
- Complaint Resolution
- Account Updating
- Data Collection
- Inbound and Outbound Calling
- Product Knowledge
- Report Generation
- Shipping and Receiving
- Understanding
Timeline
Insurance Agent
Family First Life
12.2023 - Current
Insurance Agent/Customer Care
Assurance IQ
06.2023 - 12.2023
Accounting/Dispatch
Freedom Express LLC
08.2021 - 05.2023
Sales Specialist
Bill Estes Ford
07.2018 - 08.2021
Indiana University Purdue University Indianapolis