MERCADES HAYS
Raymore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Senior Licensed Life Insurance Advisor
Insurance Supermarket
06.2023 - Current
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Calculated premiums and established payment methods for sales.
- Educated clients on insurance policies and procedures.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
GRP Ext
Farmers Insurance
08.2021 - 04.2023
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
CSR
Peak Pro Staffing
03.2019 - 06.2021
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Updated and maintained database with accurate customer information and timely data entry
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
Master Stylist
Salon223
12.2017 - 03.2019
- Conducted consultations with clients to assess their needs and recommend appropriate services or products
- Fostered strong relationships with clients to ensure repeat business opportunities in the future
- Provided guidance to less experienced stylists on how to properly perform various hair care services
- Trained new employees on standard operating procedures related to haircare services
Administrative Assistant
J.B. Services Tax and Bookkeeping
12.2012 - 04.2016
- Maintained files and filing, keeping sensitive information confidential
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Managed office supplies inventory and placed orders when necessary
- Compiled and entered data into various databases to ensure accuracy and completeness
- Used Microsoft Office Suite to create and revise documents and presentations
CNA
Louisburg Healthcare and rehabilitation center
09.2011 - 09.2014
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Participated in ongoing training to enhance own job skills and knowledge
- Performed routine and scheduled maintenance services
Education
Cosmetology License - Cosmetology
Marinello Schools of Beauty
Overland Park, Kansas12.2013
High school Diploma - undefined
Louisburg High School
Louisburg, Kansas05.2011
CNA License - Nursing
Fort Scott Community College
Paola, Kansas03.2011
Life Health, And Accidental License
Xcel
07-2023
JavaScript Certification
CODECADEMY
08-2023
Skills
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Administrative support
- Data collection
- Product sales
Timeline
Senior Licensed Life Insurance Advisor
Insurance Supermarket
06.2023 - Current
GRP Ext
Farmers Insurance
08.2021 - 04.2023
CSR
Peak Pro Staffing
03.2019 - 06.2021
Master Stylist
Salon223
12.2017 - 03.2019
Administrative Assistant
J.B. Services Tax and Bookkeeping
12.2012 - 04.2016
CNA
Louisburg Healthcare and rehabilitation center
09.2011 - 09.2014
High school Diploma - undefined
Louisburg High School
CNA License - Nursing
Fort Scott Community College
Cosmetology License - Cosmetology
Marinello Schools of Beauty
Life Health, And Accidental License
Xcel
JavaScript Certification
CODECADEMY
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