Elizabeth Johnson
Dekonti
Snellville,GA
Summary
Dynamic Customer Service Advisor with Concentrix, recognized for enhancing customer satisfaction through effective complaint handling and building rapport. Proven ability to improve first-call resolution rates and foster inter-department collaboration. Skilled in call center operations and committed to delivering excellence in customer relations.
Overview
23
23
years of professional experience
Work History
Customer Service Advisor /Licensed Life Insurance Agent
Concentrix
Covington GA, GA
08.2024 - 01.2025
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Infant Teacher
KC's Daycare Summer Camp
Covington , GA
06.2024 - 08.2024
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Tailored lessons according to each infant''s individual needs, ensuring optimal learning opportunities for all children in the class.
Paraprofessional
Newton County Schools
07.2023 - 07.2024
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Substitute Teacher
Newton County Schools
09.2022 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Homemaker
Johnson Family
08.2019 - 09.2022
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
- Maintained high standards of customer service by building relationships with clients.
Head Start Teacher
New Beginnings Child Care Center
08.2018 - 08.2019
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
- Maintained accurate records of student attendance, performance data, and other relevant information for reporting purposes.
- Collaborated with fellow educators to create an engaging, inclusive educational environment for all students.
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
Customer Service Cashier
Captain D's Seafood
10.2017 - 04.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Homemaker
Johnson Family
09.2009 - 04.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Paraprofessional
Madison County Board Of Education
07.2006 - 07.2009
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Teacher's Assistant
Clarke County School District
Athens, GA
05.2002 - 05.2005
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
Education
GED -
Clarke Central High School
Athens GA 05.2001 -
Skills
Call center operations
Quality assurance
Customer relations
Complaint handling
Customer service excellence
Accomplishments
Life ,Health & Accident Insurance Agent 5/2024
Timeline
Customer Service Advisor /Licensed Life Insurance Agent
Concentrix
08.2024 - 01.2025
Infant Teacher
KC's Daycare Summer Camp
06.2024 - 08.2024
Paraprofessional
Newton County Schools
07.2023 - 07.2024
Substitute Teacher
Newton County Schools
09.2022 - 05.2023
Homemaker
Johnson Family
08.2019 - 09.2022
Head Start Teacher
New Beginnings Child Care Center
08.2018 - 08.2019
Customer Service Cashier
Captain D's Seafood
10.2017 - 04.2018
Homemaker
Johnson Family
09.2009 - 04.2017
Paraprofessional
Madison County Board Of Education
07.2006 - 07.2009
Teacher's Assistant
Clarke County School District
05.2002 - 05.2005
GED -
Clarke Central High School
05.2001 -
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