Penny VanHook
Old Town ,FL
Summary
Customer service agent with expertise in delivering high-quality insurance solutions. Demonstrated ability to assess customer risk and provide tailored recommendations, resulting in increased client trust and satisfaction. Committed to continuous learning and professional development in a full-time role.
Overview
40
40
years of professional experience
Work History
Insurance Agent/Customer Service Agent
Solace Insurance
06.2005 - 04.2025
- Cultivated strong client relationships through effective communication and exemplary service.
- Resolved customer inquiries promptly, increasing satisfaction and loyalty.
- Managed policy renewals for accurate coverage updates and timely processing.
- Educated clients on importance of insurance coverage, fostering trust.
- Cross-sold insurance products to meet sales targets and enhance revenue.
- Maintained precise transaction records to ensure compliance with policies and regulations.
- Conducted detailed policy reviews to identify gaps and recommend additional protections.
- Collaborated with underwriters to negotiate improved rates and coverage options.
Account Manager
Depco Pump
01.1992 - 04.2005
- Accounts Receivable
- Making sure accounts were current and paid to date
- Daily deposits
- Working with past due accounts to bring current
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships
- Provided invoices to client
- Identified at-risk accounts through diligent monitoring and analysis
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Cashier
Publix
06.1985 - 12.1991
- Greeted customers upon entry and promptly addressed inquiries and needs.
- Assisted customers in identifying specific requirements for optimal service.
- Maintained flexible schedule and volunteered for extra shifts to support staffing demands.
- Operated cash register with high accuracy for cash, check, and credit card transactions.
- Cross-trained across all departments including front end office, deli, meat, produce, and bakery.
- Collaborated with corporate leaders to ensure compliance with alcohol sales regulations.
Education
Insurance License - Property & Casualty & Life
Central Insurance School
Clearwater, FL06-2005
High School Diploma -
Largo High School
Largo06-1986
Skills
- Customer service and support
- Licensed insurance agent
- Professionalism and ethics
- Sales quotes and negotiation
- Client relations and retention
- Account management strategies
- Upselling techniques
- CRM software proficiency
- Policy writing and adjustments
- Auto and property insurance expertise
- Revenue generation tactics
- Deductible expense identification
- Insurance policy knowledge
- Customer billing and inquiries
- Policyholder communication skills
- Call center operations
- Client consultations and follow-up
- Form completion and submission processes
- Financial due diligence practices
Timeline
Insurance Agent/Customer Service Agent
Solace Insurance
06.2005 - 04.2025
Account Manager
Depco Pump
01.1992 - 04.2005
Cashier
Publix
06.1985 - 12.1991
Insurance License - Property & Casualty & Life
Central Insurance School
High School Diploma -
Largo High School
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