Mercadez Perez
Sanger
Summary
Exceptionally focused and dedicated Medical Scheduler with an excellent customer service record and work ethic. Adept at managing multiple medical scheduling projects with accuracy and professionalism. Especially skilled at cultivating excellent interpersonal relationships with medical staff patients and family members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Texas Health Presbyterian Hospital
09.2024 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Provided detailed information about available services and requirements.
- As a compassionate member of the team, coordinates, and schedules procedures for multiple departments, selects appropriate procedure and ICD diagnosis/CPT codes, visit type and or case.
- Call patients to coordinate schedules and set appointments.
- Document calls using Trace Voice.
Certified Clinical Medical Assistant
Women's Health Alliance at Medical City Dallas
05.2014 - 09.2024
- EMR/PM knowledge on Digichart and Eclinical Works, Centricity and AdvanceMD
- Educate patients about their treatments
- Preform routine lab tests such as run urine analysis and GBS strep test
- Anatomy knowledge
- Assist with prescription refills
- Clean and sterilize instruments and dispose of contaminated supplies
- Assist physicians with pap smears, procedure such as IUD placements and removals, Nexplanon insertions and removals, colposcopies, mole removal, and LEEP procedures
- Prepare and administer medications as directed by physician
- Preform fetal non-stress tests
- Pellets
- Surgery scheduling
- Appointment scheduling
- Supply ordering
- FMLA/Disability forms
- Order labs
- Injections/immunizations/Blood draw
- Non-Stress test
- ICD10/CPT knowledge
- Remote phone triage
Education
High School -
Career Changers Academy
Dallas, TX06.2012
College Degree - Certified Medical Assistant
Everest College
Dallas, TX03.2014
Skills
- EMR (10 years)
- Excellent written and verbal skills (10 years)
- Injections (10 years)
- Patient Care (10 years)
- Scheduling (10 years)
- Microsoft Word (10 years)
- CPR Certified (10 years)
- Time Management (10 years)
- Family Planning (10 years)
- Laboratory Experience (10 years)
- Phlebotomy (10 years)
- Triage (10 years)
- Medical Office Experience (10 years)
- Hospital Experience (10 years)
- Vital Signs (10 years)
- Computer Skills (10 years)
- Medical Records (10 years)
- Anatomy Knowledge (10 years)
- Venipuncture (10 years)
- Surgery Scheduling (10 years)
- HIPAA (10 years)
- OSHA (10 years)
- Microsoft Excel (10 years)
- ICD 10 Coding (10 years)
- CPT Coding (10 years)
- Organizational skills
Certification
- Certified Clinical Medical Assistant (CCMA) NHA Certification #P6N3Y6X8Eff Date:2018-08-30 Exp. Date:2025-05-14
- CPR - May 2023 to May 2025
Timeline
Scheduling Specialist
Texas Health Presbyterian Hospital
09.2024 - Current
Certified Clinical Medical Assistant
Women's Health Alliance at Medical City Dallas
05.2014 - 09.2024
High School -
Career Changers Academy
College Degree - Certified Medical Assistant
Everest College
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