Mercardo Thompson
KeyBank National Association
Cleveland,OH
1
Certification
10
years of professional experience
Accomplished professional skilled in sales strategy and client engagement. over 8 years experience of delivering measurable results through effective team mentorship and operational management. Prepared to leverage expertise in driving growth and enhancing client experiences.
Work History
Branch Manager
8 Years 5 Months- Developed and implemented strategic initiatives to enhance customer experience and drive satisfaction.
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Mentored and trained staff, fostering a collaborative environment that improved team performance.
- Analyzed financial reports to identify trends, enabling informed decision-making for resource allocation.
- Established partnerships with local businesses to expand market presence and increase community engagement.
- Conducted performance evaluations, providing constructive feedback to support employee development and growth.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed risk assessments and mitigation strategies to protect the bank's assets effectively.
Auto Insurance Agent
1 Year 9 Months- Provided expert guidance on auto insurance policies to clients, ensuring compliance with state regulations.
- Conducted thorough risk assessments to determine appropriate coverage options for diverse client needs.
- Developed and maintained strong client relationships, resulting in high customer satisfaction and retention rates.
- Collaborated with underwriting teams to streamline policy approval processes, improving efficiency across departments.
- Worked closely with claims adjusters to expedite claim resolutions, ensuring timely payouts for clients experiencing loss or damage events.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
Education
High School Diploma
- Honor Roll 1st and 2nd semester 2008
- 3.7 GPA
Skills
Branch operations management
Operations management
Prioritization skills
Sales leadership
Client relationship management
Regulatory compliance
Customer service
Sales strategy
Financial analysis
Accomplishments
- Repeatedly received recognition from superiors for excellence in service earning the red key reward in Q1 and Q2 of 2026
- Lead the company in percentage to goal in production For Q3 and well as for the entire year so far.
Certification
- Notary Certification
Timeline
Branch Manager
KeyBank National Association
04.2018 - 09.2026Read More
Auto Insurance Agent
Young America Car Insurance
07.2016 - 04.2018Read More
Hope Academy High School
High School Diploma
Read More