Merccedes Shoemaker
Dalzell,US
Summary
Experienced front-line supervisor strategically handling sensitive employee needs and satisfaction for the enhancement of both operational efficiencies and employee experience. Provide administrative and tactical support to the Culture & Talent Development team as needed. Bringing 7 years of related experience.
Overview
11
11
years of professional experience
Work History
Ground Transportation Support Supervisor
United States Air Force Active Duty
07.2022 - Current
- Reviews mission requirements for 5 work centers, on a daily, monthly, and annual basis to determine manpower support.
- Coached employees through day-to-day work and complex problems.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Cultivated professional working relationships with peers and supervisors.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Prepared employee schedules for maximum coverage during key hours.
Unit Safety Supervisor
United States Air Force Active Duty
07.2021 - 02.2024
- Inspected work practices and procedures for compliance with local policies, federal and OSHA regulations.
- Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
- Mentored and managed team of safety specialists and enforced safety protocols among associates.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
Quality Assurance Evaluator
United States Air Force Active Duty
07.2021 - 07.2022
- Reported repeated discrepancies to supervisors and flight leads of multiple units, collaborating to identify issue roots and rectify problems.
- Communicated with section leads about quality issues.
- Performed over 500 visual inspections and non-destructive tests where appropriate, rectifying 40 discrepancies. Increased inspections by 25%.
Operator Records & Licensing
United States Air Force Active Duty
11.2019 - 07.2021
- Administers installation driver qualification and licensing program for entire Fighter Wing.
- Serves as liaison with state, local and host nation authority on licensing matters; ensures compliance by base agencies.
- Initiates vehicle trainer background checks.
- Managed 800 operator records, increased installation requirements 29%.
Documented Cargo Operations Supervisor
United States Air Force Active Duty
09.2018 - 10.2019
- Enforced regulatory and company policy compliance to improve workplace and employee training, safety, and readiness.
- Evaluated 20 team members performance and productivity records, provided feedback and implemented corrective actions.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Enhanced operational performance and reduced labor expenses by developing multi-route delivery system, saving 167 annual manpower hours.
Ground Transportation Operator
United States Air Force Active Duty
11.2016 - 09.2018
- Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
- Reviewed paperwork and job requests prior to dispatching crew members to support accuracy and clarify understanding of details.
- Built professional relationships with new customers and cultivated existing ones through active listening and strategic problem solving.
Guest Service Team Lead
Target
06.2015 - 05.2016
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
- Assigned daily job tasks and workloads to 10 team members.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
Damage Claims Manager
Adcomm: Navarre Contact Center
03.2014 - 06.2015
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Exceeded clients' expectations by compassionately gathering required medical and work history information to complete applications in a timely, and fair manner.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Drive-Thru Cashier
McDonalds
05.2013 - 03.2014
- Interacted with customers in an energetic and vibrant fashion, to create a fun store environment.
Ground Transportation Dispatcher
United States Air Force, USAF
02.2024 - Current
- Scheduled and dispatched drivers to locations in Sumter South Carolina.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Reviewed support agreements prior to dispatching crew members to ensure legality and clarify understanding of details.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
Chandler, AZ02.2022
Associate of Science - Transportation
Community College of The Air Force
Montgomery, AL02.2020
Skills
User-Friendly Training
Strategic Management
Operational Efficiencies
Diversity, Equality & Inclusion
Interpersonal Skills
Collaborative Skills
Employee Supervision
Recordkeeping
Database Management
Performance Reports
Corrective Counseling
Timeline
Ground Transportation Dispatcher
United States Air Force, USAF
02.2024 - Current
Ground Transportation Support Supervisor
United States Air Force Active Duty
07.2022 - Current
Unit Safety Supervisor
United States Air Force Active Duty
07.2021 - 02.2024
Quality Assurance Evaluator
United States Air Force Active Duty
07.2021 - 07.2022
Operator Records & Licensing
United States Air Force Active Duty
11.2019 - 07.2021
Documented Cargo Operations Supervisor
United States Air Force Active Duty
09.2018 - 10.2019
Ground Transportation Operator
United States Air Force Active Duty
11.2016 - 09.2018
Guest Service Team Lead
Target
06.2015 - 05.2016
Damage Claims Manager
Adcomm: Navarre Contact Center
03.2014 - 06.2015
Drive-Thru Cashier
McDonalds
05.2013 - 03.2014
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
Associate of Science - Transportation
Community College of The Air Force
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