Merced Jordan-Silva
Powell
Summary
Detail-oriented professional skilled in communication and problem-solving, consistently recognized for reliability and punctuality. Demonstrates a strong awareness of health and safety procedures while effectively managing multiple tasks in fast-paced environments. Proven ability to foster positive relationships with diverse customers, ensuring exceptional service delivery. Career aspirations include leveraging expertise to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Window Technician
Renewal By Anderson
Lovell
04.2024 - Current
- Replaced broken glass panes with new ones of the same type and size.
- Caulked around exterior of window frames to prevent drafts or water infiltration.
- Monitored inventory levels of necessary materials needed for installation jobs.
- Utilized power tools such as drills, saws, grinders in order to complete tasks accurately and quickly.
- Followed safety guidelines while working at heights using ladders or scaffolding.
- Cleaned up work areas after each job was completed.
- Increased efficiency of cleaning services through research and implementation of new techniques.
- Assessed customer needs and provided advice regarding appropriate window solutions.
Floor Supervisor/Maintenance
McDonald's
Powell
06.2021 - 03.2024
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Performed daily opening and closing procedures according to established guidelines.
- Processed customer payments accurately and efficiently.
- Reviewed supplies inventory levels and purchased necessary items.
- Completed or assisted with difficult or skilled tasks.
- Shared product knowledge with customers while making personal recommendations.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed cash register operations including deposits, withdrawals, transfers.
Education
High School Diploma -
Powell High-school/Virtual Academy
Powell, Wyoming03-2024
Skills
- CPR and AED
- First aid training
- Teamwork
- Critical thinker
- Verbal and written communication
- Stress tolerance
- Customer relations
- Record keeping
- Updating logs
- Time management
- Training new hires
- Attention to detail
- Multitasking and organization
- Problem-solving
- Customer service
Timeline
Window Technician
Renewal By Anderson
04.2024 - Current
Floor Supervisor/Maintenance
McDonald's
06.2021 - 03.2024
High School Diploma -
Powell High-school/Virtual Academy