Raija Grillo
Ferndale,WA
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Unity Care NW
06.2019 - Current
- Accurately enter patient and prescription data into the pharmacy system.
- Process and resolve claims to payers/insurances.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Monitor pharmacy inventory including processing out dated, damaged and recalled medication and return unused medication to distributer.
- Handle phone calls and faxes to and from patients and providers offices.
- Operate cash registers and other front counter tasks.
- Perform vaccine administration in accordance with established protocols and guidelines.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Assistant/ Pharmacy Technician
Rite Aid Pharmacy
03.2007 - 06.2019
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Kept pharmacy counter and related areas clean, neat and organized.
- Completed PTCB certification to obtain Pharmacy Technician State and National Credentials.
- Preformed Technician duties as stated above.
Education
High School Diploma -
Polson High School
Polson, MT06.1996
Skills
- 20 years Customer Service experience
- 16 years Pharmacy experience
- Vaccine Administration Training for Technicians
- Blood-Borne Pathogens Exposure Training
- Interpreting and Processing Medication Orders
- Labeling Accuracy
- Inventory Management
- Prioritization and Organization
- Pharmacy Law Compliance
- CPR AED
- HIPAA
- Certificate of Completion "Skills for Interacting Confidently and Compassionately with Individuals in Crisis" by Ryan Dowd May 2022
Timeline
Pharmacy Technician
Unity Care NW
06.2019 - Current
Pharmacy Assistant/ Pharmacy Technician
Rite Aid Pharmacy
03.2007 - 06.2019
High School Diploma -
Polson High School
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