Mercedeez Hester
Canton,MI
Summary
Seasoned Account Manager with a proven track record in Security Services, excelling in client relationship building and project management. Expert in enhancing operational effectiveness and leading teams to exceed required expectations. Demonstrates leadership through effective team training and customer service excellence.
Overview
6
6
years of professional experience
Work History
Youth Worker
Washtenaw County Children's Services
Ann Arbor, MI
06.2024 - Current
- Provides supervision and direction to youth as they participate in daily living activities.
- Provides security and safety for assigned youth by following established program procedures, daily routines and maintaining youth within line of sight at all times.
- Maintains Control Station, taking incoming calls and logging information, etc.
- Checks for contraband in rooms and detention area.
- Maintains and enforces detention rules and regulations.
- Communicates information concerning daily activity of youth to oncoming shift.
- Participates in programs and scheduled recreational activities with youth on shift.
- Tends to emergency medical situations notifying proper staff, contacting ambulance, etc.
- Facilitates daily educational life skills and Rational Behavior Training (RBT) groups.
Account Manager
GardaWorld Security Services
Brownstown, MI
04.2024 - Current
- Maintain a safe and secure environment at Amazon Fulfillment Center by managing the security services and related operations provided to an assigned security team
- Built and maintained productive relationships with customers and internal partners.
- Identified customer needs by asking questions and advising on best solutions.
- Responsibilities include client service, problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training
- Assists in the submission of payroll and personnel information to the company as designated
Account Manger
Securitas Security Services USA
Romulus, MI
07.2019 - 04.2024
- Maintain a safe and secure environment at Amazon Fulfillment Center by managing the security services and related operations provided to an assigned security team
- Built and maintained productive relationships with customers and internal partners.
- Identified customer needs by asking questions and advising on best solutions.
- Responsibilities include client service, problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training
- Assists in the submission of payroll and personnel information to the company as designated
Education
Master of Science - Criminal Justice, Criminology
Wayne State University
Detroit, MI12-2024
Bachelor of Science - Criminal Justice
Western Michigan University
Kalamazoo, MI01.2019
Associate of Science - Criminal Justice
Wayne County Community College District
Belleville, MI01.2017
Skills
- Customer Service
- Communication
- Leadership
- Project Management
- Microsoft Word, Excel and PowerPoint
- Documentation and Reporting
- Performance Evaluations
- Coordinating Paperwork
- Client Relationship Building
- Multi-Task Management
- Database Management
- Goal-Oriented
- Proficient in Technology
- Team Training
- CPR/AED
- Electronic Monitoring
- Counseling
- Youth Mentoring
- Report Writing
- Behavioral Counseling
Organizations
Criminal Justice Association, FCCLA (Family Career Community Leaders of America)
References
Douglas Preuss
District Manager
3 Parklane Blvd #1130, Dearborn, Michigan 48126
(313) 404-5662
Alex Mckay
Customer Service Manager
26555 Evergreen Rd STE 850, Southfield, MI 48076
(947) 241-8237
Timeline
Youth Worker
Washtenaw County Children's Services
06.2024 - Current
Account Manager
GardaWorld Security Services
04.2024 - Current
Account Manger
Securitas Security Services USA
07.2019 - 04.2024
Master of Science - Criminal Justice, Criminology
Wayne State University
Bachelor of Science - Criminal Justice
Western Michigan University
Associate of Science - Criminal Justice
Wayne County Community College District
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