MerCedeez Standifer
Oklahoma City
Summary
Dynamic operations manager with a strong focus on team engagement and strategic process optimization. Skilled in problem-solving and effective communication, consistently driving improvements in service delivery and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Service Contractor
Uber
Oklahoma City
11.2024 - Current
- Administered daily ride requests, ensuring timely assignments for drivers.
- Assessed customer needs to enhance service response and satisfaction.
- Reviewed key performance indicators to develop strategies that improved service delivery.
- Sustained precise documentation of driver compliance and vehicle inspections.
Operations Manager, Customer Experience
Ulta Salon and Cosmetics
Olathe
11.2015 - 03.2018
- Spearheaded Ulta Beauty's mission, vision, and values to cultivate a high-performance team
- Enhance company profitability by optimizing daily operational excellence, driving top-line sales growth, and controlling expenses.
- Implemented strategic policies that improved overall process efficiency.
- Inspect, analyze, and act on Ulta Beauty’s financial and operational reports, integrating store visit and audit outcomes routinely and efficiently.
- Utilized store forecasts and payroll budgets to optimize scheduling and communicate requirements to GM, aligning workforce with sales and payroll goals.
- Facilitated support for manager and associate development through training, tailored competency-based feedback, and coaching to enhance team capabilities.
- Attracted, hired, and retained a diverse team of top talent while addressing staffing needs and filling open positions efficiently.
- Develop a highly engaged team at store that reflects Ulta Beauty brand through strategic collaboration, honest communication, and task prioritization.
- Create an inclusive environment that inspires and encourages the growth and engagement of associates.
- Promote culture of operational excellence by engaging with leadership team and setting priorities, offering clear guidance and support, and disseminating best practices.
- Forge professional vendor alliances that enhance collaborative efforts in meeting shipment and planogram standards.
- Preserve company assets and mitigate loss through strict enforcement of store standards and operational procedures that include workplace safety, inventory management, cash security, and loss prevention.
- Orchestrated execution of operational objectives comprising ad set processes visual arrangements planograms realignments inventory life-cycle procedures (e.g. cycle counts damages testers inventory adjustments rtvs difs).
- Leverage company’s task management tool to organize and implement store workload, concentrating on product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
- Employ company scheduling tool as instructed to adapt schedules and monitor attendance in real-time during manager-on-duty shifts, guaranteeing precise schedules and reporting.
- Conduct daily inventory oversight involving theft documentation, hazardous waste adjustments, and returns as required.
- Support continuous improvement by driving adoption of company initiatives and technology, communicating expectations, and ensuring execution of all store tasks.
- Regularly communicate and provide feedback to field leadership on business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape for their store.
Education
Some College (No Degree) - Communications
University of Central Missouri
Warrensburg, MOSkills
- Service delivery improvement
- Field operations management
- Inventory management
- Cost control
- Cost estimation
- Performance analysis
- Vendor relations
- Customer experience management
- Client relationship management
- Team leadership
- Training and development
- Staff recruitment
- Problem solving
- Attention to detail
- Safety compliance
- Effective communication
- Compliance documentation
Languages
Spanish
Elementary
Timeline
Service Contractor
Uber
11.2024 - Current
Operations Manager, Customer Experience
Ulta Salon and Cosmetics
11.2015 - 03.2018
Some College (No Degree) - Communications
University of Central Missouri