Mercedes Alcala

• Facilitated accurate and culturally sensitive communication between healthcare providers and patients.
• Translated complex medical terminology into easily understandable language for Spanish speaker population.
• Advocated for patient rights by ensuring clear understanding of treatment options and procedures during consultations.
• Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
• Operated transport vehicles to safely move patients between departments and facilities.
• Maintained cleanliness and functionality of transport vehicles through regular inspections and upkeep.
• Provided compassionate care to patients during transport, addressing any concerns or needs that arose.
• Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
• Streamlined transportation routes by utilizing GPS technology and local knowledge of traffic patterns, resulting in faster transport times for patients.

A professional on call to provide support to clients requiring assistance with initiating legal proceeding related to work-related or auto accidents in various settings, including offices, hospitals, or homes. The encompasses gathering all requisite information questionnaire, and executing the contract.

• Fill out Asylum (I-589) TPS (I-821), EAD (I765) and Permanent resident application forms ( I-485, I-130, I-765, I-864)

• Facilitated communication between patients and healthcare providers in diverse medical settings.
• Interpreted complex medical terminology accurately to ensure patient understanding and compliance.
• Collaborated with healthcare teams to enhance patient care through effective communication strategies.
• Provided cultural insights to improve patient interactions and foster a supportive environment.
• Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
• Followed ethical codes to protect confidentiality of patient medical information.
• Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
• Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
• Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
• Verified understood medical information for patients by simplifying any jargon.
• Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
• Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
• Increased efficiency within the hospital setting by managing multiple tasks simultaneously, such as scheduling appointments and assisting with documentation translation when needed.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.

• Used automated mail processing equipment to sort and collate mail.
• Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.

Responsible for handling inbound calls from Taxpayer and Tax Preparer companies inquiries and complains regarding stimulus checks, refunds and other inquiries and issues in Financial Bank Services Santa Barbara Bank.

Provide information regarding new products in tax season 2021 and requirements to Tax Preparer and Tax Agencies.

• Responded to customer requests for products, services, and company information
• Developed customer service policies and procedures to meet and exceed industry service standards
• Updated account information to maintain customer records
• Answered constant flow of customer calls with minimal wait times

• Inbound calls , responding to emails or answering chats from customers withing United States and Canada
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions, and scheduling service while ensuring customers are fully satisfied when call is completed
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Accurately document contact in eCRM call center software while interacting with costumer.
• SAP software
• Answered constant flow of customer calls with up to 15-20 calls per day

. Outbound calls. Collect information about potential voters regarding political election.

. Develop phone banking program "New Georgia Project" for civically engaged Georgian to registering to vote.

. Make minimum of 200 calls daily.

. Provide right information regarding polling city, locations, etc.

. Collect data and introduce notes.

• Demonstrated high level of initiative and creativity while tackling difficult tasks

. Greeting customer upon their arrival.

. Demonstrating proper use of makeup skin and care product.

. Greet customer upon their arrival.

. Identify customer needs and recommend cosmetics and skin products based on their preferences.

. Help clients find products they're looking for in the store.

. Ensure proper presentation of products on shelves.

. Explain to customer how to use products they're interested in buying inform customer on prices and special offers.

. Replenish stock as needed.

. Reviewed component quality to assess conformance with tolerances and remove unacceptable products.

. Promoted development of social, emotional and communication skills in infants.

. Applied play-based strategies, including crafts and games to provide diverse approaches to learning.

. Protected business, team members and customer by monitoring alcohol consumption and keeping operation in line with legal service requirements.

. Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

• Worked flexible hours across night, weekend and holiday shifts
• Provided professional services and support in a dynamic work environment

. Managed employees throughout preparation and service of any number of meals per day.

. Orchestrated positive customer experiences at all stages by overseeing every area of University operations.

• Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts
• Generated financial statements and facilitated account closing procedures each month
• Investigated and resolved variances in digital and physical records to promote record integrity

• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
• Compiled customer feedback and recommended service delivery improvements to management
• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Maintained accurate and current customer account data with manual forms processing and digital information updates
• Resolved customer complaints and addressed emergency requests and needs
• Educated customers on current promotions, upgrades or new offerings available under current plan
• Documented and detailed calls and complaints using call center's database

• Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
• Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
• Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
• Increased revenues and supported institution goals by developing public relations strategies and campaigns.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Identified issues, analyzed information and provided solutions to problems.
• Developed team communications and information for meetings.