Mercedes Arredondo
Tucson,AZ
Summary
Resourceful and hardworking leader with over 10 years of experience. Promotes innovative strategies to acquire customers and sell products. Excellent communicator, negotiator and multi-tasker with agile and flexible approach. Professional security specialist with strong background in maintaining safety and order. Skilled in surveillance, conflict resolution, and access control. Known for effective team collaboration and flexibility to adapt to changing needs. Reliable and results-driven, excelling in client service and emergency response.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Akima Infrastructure Services
Guantanamo Bay, Cuba
03.2025 - Current
- Providing Security servies at the Naval Air Station Guantanamo Bay.
- Provided Security patrols, access control and custody related escort duties.
- Tasked with observing and recording the detainees' moments within the detention facility and reporting any unusual events that threaten the security 0f the center
- Monitored premises to ensure safety and security of property and personnel.
- Assisted in training new security personnel on protocols and procedures.
- Implemented access control measures to restrict unauthorized entry effectively.
- Facilitated communication between management and staff regarding safety concerns.
Unarmed Security Guard
Akima Global Services
Tucson, AZ
03.2024 - 03.2025
- Assisted U.S BP agents in the detention and processing migrants detained at the Tucson soft secondary facility.
- Locate and escort migrants to their immigration interviews with asylum officers, U.S BP agents and U.S immigration judges.
- Conducted pat down frisks to inspect for weapons or other potential dangerous items and securing personal effects.
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Maintained accurate incident reports for documentation and review purposes.
Housekeeper, Porter and Security.
Deployed Services
Tucson, AZ
02.2021 - 03.2024
- Managed daily cleaning schedules to ensure timely completion of tasks across multiple facilities.
- Trained and supervised junior staff in effective cleaning techniques and safety protocols.
- Implemented inventory control measures for cleaning supplies, reducing waste and optimizing usage.
- Ensured compliance with health and safety regulations during all cleaning procedures.
- Conducted quality inspections of cleaned areas to maintain high standards of cleanliness and hygiene.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained compliance with federal and internal security standards.
Sales Representative
Sam Levitz Furniture Company Incorporated
Tucson, AZ
07.2017 - 12.2020
- Prepared and processed contracts and order forms for new and existing customers.
- Developed strong customer relationships through effective communication and personalized service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance by 100%.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Achieved or surpassed sales quotas by as much as 20%.
- Exceeded sales goals by 25% for 3 consecutive years.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Worked with warehouse and store manger teams to assess, update and optimize delivery dates for customers.
Online Sales Representative
Lowe's Companies Inc.
Tucson, AZ
04.2016 - 07.2017
- Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
- Maintained highest level of knowledge for technical and complex company products, applications and services by studying product materials and attending trainings.
Sales Representative
Curacao
Tucson, AZ
08.2012 - 12.2016
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Improved overall customer purchasing experiences to promote steady revenue.
- Executed sales transactions accurately using POS systems, ensuring seamless checkout experiences.
Education
High School Diploma -
Bachillerato
Hermosillo, Sonora05-2004
Skills
- On-site product demonstrations
- Facility security
- Crowd control
- Situational awareness
- Patrolling techniques
- Product and service knowledge
- Sales closing
- Product management and pricing
- Bilingual
- Market research and analysis
- Negotiations
- Customer needs assessment
- Strategy development
Certification
unarmed security guard card
Timeline
Unarmed Security Guard
Akima Infrastructure Services
03.2025 - Current
Unarmed Security Guard
Akima Global Services
03.2024 - 03.2025
Housekeeper, Porter and Security.
Deployed Services
02.2021 - 03.2024
Sales Representative
Sam Levitz Furniture Company Incorporated
07.2017 - 12.2020
Online Sales Representative
Lowe's Companies Inc.
04.2016 - 07.2017
Sales Representative
Curacao
08.2012 - 12.2016
High School Diploma -
Bachillerato
Experience
["Sales and Related Workers, All Other"],["Online Merchants"],["Sales and Related Workers, All Other"]
Education and Training
other