Mercedes Berberian
Vancouver
Summary
Director with extensive experience in product development and market analysis. Demonstrated success in leading innovative projects and enhancing operational processes. Expertise in vendor management and strategic planning to achieve organizational goals.
Overview
34
34
years of professional experience
Work History
Director
HIGH-LOW HEEL LLC
Vancouver
10.2015 - 10.2025
- Collaborated with design teams to create innovative product lines and collections.
- Established vendor partnerships to optimize sourcing and procurement processes.
- Analyzed market trends to guide business decisions and competitive strategies.
- Recruited, trained, and mentored staff to enhance team performance.
- Directed daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated open communication channels between teams to promote collaboration.
- Coordinated cross-departmental activities to improve efficiency and expedite workflows.
- Implemented new technologies to streamline processes and boost productivity.
General Administrator
Patient Immediate Care
Vancouver
01.2011 - 01.2014
- Streamlined office workflows for timely completion of administrative tasks.
- Managed daily operations to enhance overall office efficiency.
- Processed invoices and financial documents according to established procedures.
- Utilized accounting software for precise debiting, crediting, and totaling of accounts.
- Assisted in budget preparation through data entry into financial tracking systems.
- Coordinated financial activities to optimize funding and investments.
- Arranged meetings, conferences, and travel logistics for staff members.
- Provided comprehensive administrative support across various departments.
Loan Officer
Point West Credit Union
Portland
01.2005 - 01.2008
- Evaluated loan applications to assess eligibility and risk factors.
- Guided clients through various loan options and application processes.
- Reviewed financial documents for accuracy and completeness prior to approval.
- Collaborated with underwriters to accelerate loan approvals effectively.
- Educated clients on credit scores and financial strategies for informed decision-making.
- Managed client communications to provide timely updates and follow-ups.
- Maintained accurate records of loan transactions and client interactions throughout processes.
- Conducted risk analysis to identify potential losses associated with specific loans.
Secretary
Oregon Law Center
Woodburn
05.2003 - 01.2004
- Coordinated scheduling and appointment logistics for attorneys and clients efficiently.
- Managed communication between clients and legal staff to ensure clarity.
- Responded to inquiries via phone and email, maintaining professionalism at all times.
- Handled incoming calls by providing information, taking messages, and transferring as necessary.
- Welcomed visitors warmly while overseeing front reception desk operations.
- Assisted with special projects related to departmental functions as required.
- Maintained confidentiality of sensitive documents with utmost discretion.
Executive
National Bank of México-Citigroup
Zapopan
01.1994 - 01.2003
- Directed strategic initiatives to improve customer satisfaction and loyalty programs.
- Collaborated with cross-functional teams to streamline banking operations and enhance processes.
- Oversaw regulatory compliance and adherence to internal policies across all branches.
- Analyzed financial data to identify trends and optimize service offerings for clients.
- Mentored junior staff on best practices in customer service and relationship management.
- Facilitated interdepartmental communication to align with organizational goals.
- Evaluated risk management strategies to safeguard assets and ensure financial stability.
- Developed strategies to enhance executive efficiency within the organization.
Sale promotion
Coca-Cola Company
Jalisco
01.1992 - 12.1994
- Developed and executed sales promotion strategies to enhance brand awareness.
- Planned trade shows and events to support sales promotion initiatives.
- Created and updated customer databases for tracking promotional activities.
- Collaborated with marketing team on campaigns aimed at boosting sales revenue.
- Executed promotional campaigns that drove significant sales growth.
- Informed customers of upcoming promotions and store events.
- Assisted in special promotions such as window displays and clearance sales.
- Presented complementary merchandise to elevate sales of promotional items.
Education
Sustainable Business Strategy - Sustainability Studies
Harvard University
Online07-2018
Business Negotiations - Business Negotiations
Harvard University (HBX)
Online05-2018
AI Implication For Business Strategy - AI For Business Strategy
MIT
Online01-2017
Entrepreneur Certification - Entrepreneurial Studies
Harvard Business (HBX)
Online01-2017
Social Sciences - Business Administration
Washington State University
Battle Ground, WA12-2016
Skills
- Product development and market analysis
- Vendor management and compliance oversight
- Financial evaluation and process optimization
Affiliations
- Product innovation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- USA and International Patents
More about me
- I am a mother of 2 (Daughter & Son), a wife, I have 2 Dogs, and I love to support sustainable, high ethical, & products that care about consumer's wellbeing.
References
References available upon request.
Timeline
Director
HIGH-LOW HEEL LLC
10.2015 - 10.2025
General Administrator
Patient Immediate Care
01.2011 - 01.2014
Loan Officer
Point West Credit Union
01.2005 - 01.2008
Secretary
Oregon Law Center
05.2003 - 01.2004
Executive
National Bank of México-Citigroup
01.1994 - 01.2003
Sale promotion
Coca-Cola Company
01.1992 - 12.1994
Sustainable Business Strategy - Sustainability Studies
Harvard University
Business Negotiations - Business Negotiations
Harvard University (HBX)
AI Implication For Business Strategy - AI For Business Strategy
MIT
Entrepreneur Certification - Entrepreneurial Studies
Harvard Business (HBX)
Social Sciences - Business Administration
Washington State University