Tiffany Thacker
Greeneville
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping and customer service at Moss High and Low LLC. Proven ability to enhance team performance through effective communication and training. Skilled in maintaining cleanliness and comfort, while ensuring guest satisfaction. Strong teamwork and quality control skills contribute to a positive environment.
Overview
10
10
years of professional experience
Work History
Housekeeper
Moss High and Low LLC
06.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned rooms and concorse and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and concorse.
- Set up for each event and break down.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
House Painter
Self-employeed
02.2019 - Current
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure a smooth and even final result.
- Completed interior painting for variety of residential and commercial clients.
- Used brushes, and paint rollers to paint surfaces.
Hotel Housekeeper
Zoders Inn & Suites
09.2024 - 12.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
Lead Housekeeping Supervisor
Moss High and Low LLC
09.2023 - 06.2024
- Played an active role in employee development by providing ongoing coaching, mentoring, and support to enhance overall team performance.
- Enhanced team communication and collaboration by conducting regular meetings and providing clear expectations for each team member.
- Assisted in recruiting and hiring top talent for the housekeeping team, resulting in a skilled and dedicated workforce.
- Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
- Set up building before event and broke down after event.
- Cleaned and sanitized bathrooms,dressing rooms, vaccumed concorse.
Host
Ryman Hospitality Properties Inc.
11.2021 - 03.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Quality Control Inspector
Cabins Usa
07.2020 - 10.2020
- Communicated with production team members about quality issues.
- Inspected quality of cabins, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Fixed any issue, replaced missing pieces, changed filters, Light bulb and anything else needed
DSP
Lakeway Achievement Center
02.2019 - 08.2019
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Housekeeper
Smokey Mountain Cabins
07.2018 - 08.2018
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Manager
Long John Silver's
02.2017 - 07.2017
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
CSR, Sales
Sykes Call Center
02.2016 - 11.2016
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Education
GED -
Walters State Community College
Morristown, TNHigh School Diploma -
Continental Academy
Miramar, FL05-2010
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Host
- Senior Care
- Calking
- Painting
- Quality Control
- Sales
- Meal Prep
- Laundry
- Front Desk
- Hospitality
- Janitorial Experience
Timeline
Housekeeper
Moss High and Low LLC
06.2025 - Current
Hotel Housekeeper
Zoders Inn & Suites
09.2024 - 12.2024
Lead Housekeeping Supervisor
Moss High and Low LLC
09.2023 - 06.2024
Host
Ryman Hospitality Properties Inc.
11.2021 - 03.2022
Quality Control Inspector
Cabins Usa
07.2020 - 10.2020
House Painter
Self-employeed
02.2019 - Current
DSP
Lakeway Achievement Center
02.2019 - 08.2019
Housekeeper
Smokey Mountain Cabins
07.2018 - 08.2018
Manager
Long John Silver's
02.2017 - 07.2017
CSR, Sales
Sykes Call Center
02.2016 - 11.2016
GED -
Walters State Community College
High School Diploma -
Continental Academy
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