Mercedes Blantch
Saint Augustine,FL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
18
18
years of professional experience
2010
2010
years of post-secondary education
Work History
Assistant Store Manager
Crocs
Saint Augustine, FL
04.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and team activities.
- Provided exceptional customer service to enhance shopping experiences.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supported inventory management through accurate stock tracking and replenishment.
- Scheduled shifts for staff to ensure adequate coverage during peak hours. for store shifts to achieve adequate staffing.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Implemented promotional strategies to drive traffic and sales initiatives.
- Coordinated visual merchandising to maintain brand standards and displays.
- Fostered a positive team environment through effective communication and leadership skills.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Sales Supervisor
Puma
Saint Augustine, FL
04.2022 - 04.2024
- Supervised daily sales operations and team performance.
- Monitored daily operations of sales team, focusing on customer service, product knowledge, and marketing initiatives to enhance performance.
- Trained staff on product knowledge and customer service techniques.
- Led team meetings to communicate goals and address challenges.
- Fostered a positive work environment to boost team morale.
- Developed incentive programs to recognize and reward top performing sales representatives, fostering motivation and engagement.
- Monitored sales trends and provided feedback for improvement.
- Ensured compliance with brand standards and store policies.
- Coordinated inventory management and stock replenishment to ensure product availability and meet customer demand.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Processed cash, credit and check transactions with POS system and cash register.
Sales Associate
Crocs
Saint Augustine, FL
04.2021 - 04.2024
- Greeted customers and delivered personalized service to enhance shopping experience.
- Assisted customers in selecting footwear and accessories for optimal comfort.
- Educated customers on product features and benefits to enhance shopping experience.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Assisted customers with product selection, sizing and styling.
- Processed transactions accurately using point-of-sale systems and cash handling practices.
- Handled customer returns according to store policy., exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained inventory levels and organized stockroom for efficient operations.
- Restocked shelves to maintain sufficient inventory levels.
- Ensured store environment remained clean and inviting, enhancing customer satisfaction.
- Monitored sales floor for cleanliness and safety, ensuring a welcoming environment.
- Collaborated with team members to create visually appealing product displays.
- Participated in training new staff on sales techniques and customer service standards.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered incoming telephone calls to provide store, products and services information.
Retail Sales Supervisor
Carters
Saint Augustine, FL
03.2021 - 04.2022
- Supervised daily sales operations, fostering team collaboration to enhance overall store performance.
- Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Trained new staff on product knowledge and customer service techniques, improving customer interactions.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Managed daily operations such as opening and closing the store, balancing registers at end of day.
- Managed inventory levels and organized stockroom for efficient access.
- Developed promotional displays to enhance product visibility and customer engagement.
- Assisted customers with inquiries, providing tailored product recommendations.
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Resolved customer complaints promptly, maintaining a positive shopping experience.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Monitored employee performance, providing constructive feedback to enhance team engagement and goal achievement.
- Performed regular performance evaluations of staff, providing feedback and coaching for improvement.
- Developed and maintained customer relationships by providing excellent customer service.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
Caregiver
FreedomCare
Freeport, New York
06.2018 - 03.2021
- Supported clients in daily living activities and personal care to promote independence and quality of life.
- Developed personalized care plans to meet individual client requirements.
- Monitored client health status and reported changes to healthcare professionals.
- Communicated effectively with clients to understand their preferences and concerns.
- Offered companionship and emotional support to foster positive mental health and well-being.
- Arranged transportation for clients to appointments and social activities, ensuring access to necessary services.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Sales Manager
Kohl's
Massapequa Park, New York
04.2016 - 06.2018
- Oversaw daily operations of sales department, supervising staff to ensure alignment with sales objectives.
- Directed daily operations of sales floor, focusing on strategies to improve customer engagement.
- Trained and developed team members on product knowledge and sales techniques.
- Collaborated with marketing team to execute promotional campaigns effectively.
- Oversaw visual merchandising to align with brand standards and seasonal themes.
- Led regular meetings to communicate team goals and proactively address concerns.
Early Morning Stocker
Kohl's
Massapequa Park, New York
06.2008 - 04.2016
- Unloaded delivery trucks and sorted inventory for efficient storage.
- Stocked shelves with merchandise to maintain organized displays.
- Restocked shelves as needed throughout the day.
- Assisted customers in locating items throughout the store.
- Assisted customers in locating products and answering inquiries.
- Provided customer service support by answering questions about products or services offered by the store.
- Processed returns, exchanges, damaged goods and special orders in a timely manner.
- Identified misplaced products on shelves and returned to correct spot locations to keep floor organized and presentable.
- Maintained clean and safe work areas to comply with safety standards.
- Followed safety protocols when stocking merchandise on high shelving units.
- Operated equipment like pallet jacks for inventory movement.
- Organized stockroom according to company guidelines.
- Set up promotional displays and signs throughout the store.
- Adhered to all company policies and procedures related to merchandising activities.
- Assisted with backroom organization by replacing products, fixtures and other equipment.
Education
Bachelor Business Management - Business
Western Governors University
Salt Lake City, UT 02.2024 - 02.2026
Freeport High School
Freeport, NYSkills
- Team leadership
- Visual merchandising
- Employee training
- Conflict resolution
- Effective communication
- Loss prevention
- Cash auditing
- New hire training
- Incident reports
- Customer experience
- Customer service and engagement
- Time management
- Shift scheduling
References
References available upon request.
Timeline
Assistant Store Manager
Crocs
04.2024 - Current
Bachelor Business Management - Business
Western Governors University
02.2024 - 02.2026
Sales Supervisor
Puma
04.2022 - 04.2024
Sales Associate
Crocs
04.2021 - 04.2024
Retail Sales Supervisor
Carters
03.2021 - 04.2022
Caregiver
FreedomCare
06.2018 - 03.2021
Sales Manager
Kohl's
04.2016 - 06.2018
Early Morning Stocker
Kohl's
06.2008 - 04.2016
Freeport High School