Mercedes Body
Charlotte,NC
Overview
4
4
years of professional experience
Work History
Student Worker
Housing and Residence Life
Charlotte, North Carolina
04.2024 - Current
- Serve as first point of contact by answering phone calls from students, parents, and visitors
- Greet and assist individuals in person, providing professional and efficient customer service
- Respond to and manage email communications in a timely manner
- Coordinate and process maintenance requests and student service needs
- Maintain accurate records through data entry and administrative documentation
- Demonstrated ability to manage multiple tasks simultaneously, and prioritize work accordingly.
- Mentored student staff, providing guidance and instruction.
- Assisted residents with inquiries and provided support for daily operations.
- Coordinated housing assignments, ensuring efficient allocation of resources and space.
- Demonstrated professionalism, reliability, and a strong work ethic in all tasks and responsibilities.
Daycare Teacher
Weecare Preschool
Marion, VA
07.2022 - 07.2023
- Supported child development through structured group activities and routines
- Enhanced children's emotional development through empathetic communication and active listening techniques.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child's progress and needs.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
Education
Bachelor of Arts - Biology
University of North Carolina At Charlotte
Charlotte, NC12-2026
Skills
- Data Collection & Entry
- Microsoft Excel & Google Sheets
- Email & Office Communication
- Record Keeping & Documentation
- Confidentiality & Professional Conduct (handling sensitive information)
- Multitasking in Fast-Paced Environments
- Organization skills
- Time management
- Listening skills
- Telephone etiquette
Timeline
Student Worker
Housing and Residence Life
04.2024 - Current
Daycare Teacher
Weecare Preschool
07.2022 - 07.2023
Bachelor of Arts - Biology
University of North Carolina At Charlotte