LESLIE F. BATY
Spartanburg,South Carolina
Summary
Business & Healthcare professional with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, electronic health records, and property management. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting management, customers and patients effectively.
Overview
22
22
years of professional experience
Work History
Medical Assistant/Referral Coordinator
Foothills Nephrology
Spartanburg, SC
07.2022 - Current
- Performed medical records management and updates within Athena Health program, including follow ups via phone/email/in-person with Patients & Healthcare Providers including filing, organizing, and scanning/faxing documents for busy nephrology office.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted with billing and coding processes, ensuring accurate diagnosis and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Obtained and documented patient medical history, vital signs and current medical complaints on average 40+ Patients daily depending on assigned schedule.
- Process & submit prescriptions per providers direction.
- Monitored referral tracking systems to maintain accurate patient records and follow-ups.
- Collaborated with healthcare providers to resolve referral-related issues promptly.
- Scheduled appointments/labs with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals and PA's while maintaining exceptional levels of patient care.
- Responsible for outside referral requests, Kidney transplants/biopsy orders for patients per providers request.
- Complete referral & admission of patients to designated dialysis clinics as need arises. Follow up to ensure smooth transition from office to clinic for treatment.
Medical Assistant
Advanced Dermatology
Spartanburg, SC
04.2022 - 07.2022
- Assisted physicians in patient examinations, ensuring efficient workflow and accurate documentation.
- Managed patient scheduling and follow-up appointments
- Conducted preliminary assessments and collected patient histories to support clinical decision-making.
- Administered injections and medications as directed, maintaining safety protocols throughout procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed call backs to promote new products and advise of upcoming sales.
Administrative Assistant
AMERICAN RENAL ASSOCIATES
Spartanburg, SC
04.2017 - 05.2022
- Greet Patients and Transportation Providers at Facility. Check in/screen current patients & handle admission of new patients.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answer Multi-Line phone for business and handle accordingly.
- Provide exceptional customer service for employees and patients.
- Responsible for all clerical and administrative duties for dialysis center.
- Assist with Transplant referrals for patients.
- Order medication and supplies for facility and Check in Medication that is received.
- Billing Coordinator/Coder/Data Entry.
- Responsible for billing daily treatments and creating daily, weekly, and monthly reports for Corporate Office.
- Create/Schedule Standing Orders for patients.
- Admit New Patients to Facility and monitor OnBase System.
- Coordinate daily tasks with Nephrologist depending on need.
- Served as back up A/A for separate dialysis facility.
- Manage Medicare/CMS - Crown Web.
- Responsible for all submission of Month End Med Counts and treatment information.
- Facilitated communication between healthcare providers and patients to enhance service delivery.
- Managed scheduling and coordination of appointments for patient consultations and treatments.
- Maintained accurate patient records in compliance with HIPAA guidelines to ensure confidentiality.
- Assisted in the preparation of reports and presentations for management meetings and reviews.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
CSA Accounts Manager/Team Leader/Supervisor
LESCO RESTORATIONS, INC.
Spartanburg, SC
01.2008 - 03.2012
- Accounts Manager/Supervisor of remote second office for company and was responsible for overseeing and managing other employees to ensure work was completed in a proficient and professional manner according to company policy.
- Continued administrative and customer support for helpdesk, vendors, project managers, and property managers for all regions.
- Followed up on emergency type work orders on a daily basis to ensure work was completed as required by company policy and customer contracts.
- Maintained status reports of employees, work orders, and vendors in order to provide upper management with updated information and progression.
- Created work order reports via Crystal 11 programming and distributed them accordingly based on region to customer service associates to complete follow ups.
- Responsible for quarterly evaluations, attendance issues, work load distribution, and timesheets of office employees.
- Prepared and distributed attendance report for all employees on Helpdesk at both offices.
- Responsible to complete all previous daily duties as well from prior position(s) with company and provide excellent customer and employee relations.
Senior Customer Service Associate/Reports Coordinator
LESCO RESTORATIONS, INC.
Spartanburg, SC
10.2005 - 01.2008
- Provided administrative support for helpdesk, vendors, property managers, and project managers for certain portfolios and regions throughout East, West, and Mid-regions of United States.
- Worked as a liaison for vendors and other customer service agents to ask questions to in order to complete certain tasks and work orders correctly.
- Helped mentor and provide additional training to new agents once they came out of training with calls, work orders, computer tasks, emails or whatever the need to ensure work was completed in a timely manner for customers.
- Daily management of specific customer accounts and vendor follow ups.
- Prepared proposals for jobs as directed by project and/or property manager.
- Prepared and distributed end of month and quarterly reports for company and its diverse customer base.
- Prepared and distributed hourly, weekly, monthly, and vendor performance reports for Helpdesk and its counterparts. We were responsible for managing the vendors and technicians that we used to complete the jobs for our numerous and varied customer portfolio throughout the east, west, and mid-south.
- Responsible to complete all previous office and helpdesk duties as prior position with company.
Customer Service Associate/Reports Coordinator
LESCO RESTORATIONS, INC.
Spartanburg, SC
11.2003 - 10.2005
- Provided superior customer service and excel spreadsheet reporting to a diverse customer base and helpdesk in a professional and efficient manner.
- Answered multiple phone lines over a VoIP system, transferred calls if need be to corresponding departments within business and to other companies/helpdesks depending on nature of the call.
- Created work orders daily on company database for various banks and companies including Wachovia (Wells Fargo), Carolina First (TD Bank), BB&T, First Citizens, NAI Southern Real Estate, Novant Health, and numerous other commercial clientele/businesses based on property management need and urgency in order to provide a solution to their problems.
- Dispatched vendors according to need and level of importance per company/customer requirements and guidelines.
- Followed up with customers based on urgency and work order request(s) to ensure work was completed to satisfaction. Also handled estimates and approvals from Property Managers, Portfolio Managers, and Project Managers as needed for repairs to properties depending on need.
- Worked with contractors, vendors, project managers, property Managers and inner office staff to handle disaster type situations at any given moment whether it was robberies, ATM removals, roof leaks, floods, hurricanes, or any other situation that caused distress and interrupted business and provided a solution in a timely and efficient manner to have the businesses up and running properly.
- Created excel spreadsheets with Crystal 8 programming throughout the day and on a weekly and monthly basis as required by contracts to send to customers and inner office/upper management staff to report progress on work orders, vendor updates, vendor performance, work order age, and closeouts.
- Responsible for after-hours cell phone duty for company on a rotation basis to handle any emergencies for all customers that would arise at any given time.
Education
Associate in Science - University Transfer
Spartanburg Community College
Spartanburg, SC11-2001
High School Diploma - undefined
Broome High School
Spartanburg, SC05-2000
Skills
- Administrative Office Operations
- Strong written and verbal communication skills
- Account, Employee, and Vendor Management
- Supervisory Skills
- Employee Training and development
- Customer Service & Relations
- Proficient computer and telephone skills
- Self-sufficient
- Quick Learner
- Multi-tasking
- Strong Organizational Skills
- Crystal software and reporting
- Dependable & Dedicated Employee
- Strong work ethic
- Team Player
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel - All Versions
- Spreadsheet development
- Data collection & Entry
- Interpersonal Skills
- Typing
- Windows - All Versions
- PowerPoint Development
- SAP
- QMS
- R2P
- CMS/CROWN Web
- HIPAA compliance
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Data entry
- Atena Health proficent
- Modmed
Timeline
Medical Assistant/Referral Coordinator
Foothills Nephrology
07.2022 - Current
Medical Assistant
Advanced Dermatology
04.2022 - 07.2022
Administrative Assistant
AMERICAN RENAL ASSOCIATES
04.2017 - 05.2022
CSA Accounts Manager/Team Leader/Supervisor
LESCO RESTORATIONS, INC.
01.2008 - 03.2012
Senior Customer Service Associate/Reports Coordinator
LESCO RESTORATIONS, INC.
10.2005 - 01.2008
Customer Service Associate/Reports Coordinator
LESCO RESTORATIONS, INC.
11.2003 - 10.2005
High School Diploma - undefined
Broome High School
Associate in Science - University Transfer
Spartanburg Community College