Summary
Overview
Work History
Education
Skills
Additional Information
Alopecia Advocate/Motivational Speaker
Timeline
AccountManager
Mercedes Brownlee

Mercedes Brownlee

Customer Service Representative
Greenville,SC

Summary

Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of computer knowledge and customer service skills. Motivated to learn, grow and excel in any environment.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Waitress

Ink N Ivy
Greenville , SC
05.2021 - Current
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Dance Instructor

Center Stage Dance Company
Simpsonville, SC
08.2012 - Current
  • Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Planned and oversaw group, couples and individual dance performances.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Utilized different styles of teaching to accommodate students of all capabilities.

Waitress

O’Charleys
Simpsonville, SC
05.2019 - 05.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials and took drink orders.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Customer Service Representative

TopGolf
Greenville , SC
01.2020 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

SPINX
Simpsonville, SC
05.2016 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

Associate of Arts -

Greenville Technical College
Greenville, SC
01.2017 - 12.2019

Nonprofit Certification

Greenville Technical College
Greenville, SC
01.2020 - 06.2020

Skills

    Public Speaking

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Additional Information

I am a versatile artist, who has danced for over twenty-two years. I have recently designed and handmade my first set of costumes to ever hit the stage, for a local dance studio. I am currently writing a children's book about a child with Alopecia and her obstacles along the way. During my free time, I also enjoy being a freelance graphic designer and I'm currently working on developing an eyebrow company that provides temporary tattoos for anyone experiencing hair loss.

Alopecia Advocate/Motivational Speaker

I have Alopecia, which is an auto immune disease that causes hair loss. I've had to adjust to living life with a difficulty at an early age and it has shaped me into who I am today. I connect with the Children's Alopecia Project, where I am able to speak about my journey with my Alopecia and help inspire and teach others to love themselves for who they are. I enjoy connecting and sharing my story and knowledge of life at various events. My goal is to instill how important self-love is at an early age and show others that beauty truly does stem from the inside.

Timeline

Waitress

Ink N Ivy
05.2021 - Current

Customer Service Representative

TopGolf
01.2020 - 03.2020

Nonprofit Certification

Greenville Technical College
01.2020 - 06.2020

Waitress

O’Charleys
05.2019 - 05.2021

Associate of Arts -

Greenville Technical College
01.2017 - 12.2019

Customer Service Representative

SPINX
05.2016 - 05.2019

Dance Instructor

Center Stage Dance Company
08.2012 - Current
Mercedes BrownleeCustomer Service Representative