Mercedes Cansino Valentin
San Antonio,TX
Summary
Energetic, self-driven, easily adapting to changes is just a few skills I've acquired with over 5+ years in customer service. Currently a co-teacher helping kinder and 2nd graders to achieve their goal in reading, while helping leader teacher with organizing a class room day to day. Excellent communication and interpersonal skills and the ability to respectfully interface with leadership from various departments.
Overview
9
9
years of professional experience
Work History
Co-Teacher
IDEA Public Schools
01.2024 - Current
- Fostered critical thinking skills in students through problem-solving activities and real-world applications of concepts taught in class.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Content Moderator
TaskUs
12.2017 - 07.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
Marshalls
Front End Supervisior
01.2015 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Biology
St. Philip's College
San Antonio, TX06.2017
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Microsoft and Excel
- Multitasker
Timeline
Co-Teacher
IDEA Public Schools
01.2024 - Current
Content Moderator
TaskUs
12.2017 - 07.2023
Marshalls
Front End Supervisior
01.2015 - 09.2017
Associate of Science - Biology
St. Philip's College