Mercedes Colburn
Greenwood,IN
Summary
Dedicated Certified Medical Assistant with 8 years of hands-on experience, complemented by a recent Bachelor of Science in Business with a concentration in Healthcare Management. Aiming to apply my extensive background to lead a team through a seamless department merger as a Practice Manager. Proven ability to balance clinical expertise with strong business acumen for effective healthcare administration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Certified Medical Assistant/VFC Coordinator
Community Health Network
08.2015 - Current
- Demonstrated proficiency in clinical tasks, including patient intake, vital signs, and assisting with medical procedures.
- Performs all duties maintaining confidentiality and safety of all patients, employees, and providers. Strictly adheres to all HIPAA, OSHA, and blood-borne pathogen policies and procedures.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Vaccine program management, regulatory compliance, vaccine training and education, quality assurance, and reporting and data analysis for a VFC inventory larger than the Johnson County Health Department.
Manager
Arbys
03.2013 - 07.2015
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas. Tracked receipts, employee hours and inventory movements.
Manager
Orange Leaf Frozen Yogurt
02.2011 - 03.2013
- Trained and mentored new employees to maximize team performance.
- Boosted team productivity and efficiency by leveraging top-notch customer service and organizational abilities.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Tracked receipts, employee hours and inventory movements.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Manager
Arbys
03.2009 - 03.2013
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas. Tracked receipts, employee hours and inventory movements.
Education
Bachelor of Science - Business - Healthcare Management
Western Governors University
Salt Lake City, UT06.2021
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Indianapolis08.2015
Skills
- Electronic Health Records
- Vaccines for Children (VFC), CHIRP, & VOMS Proficiency
- HIPAA Compliance
- Team Building and Supervision
- Scheduling and Appointment Management
- Insurance Verification and Billing
- Multitasking Capabilities
- Medical Terminology
- Inventory and Supply Management
- Critical Thinking Abilities
- Conflict Resolution Techniques
- Performance Improvement
- Clinical Leadership
- Process Improvement
Accomplishments
CPN Sunflower Award Winner - February 2022
Affiliations
- Central Nine Career Center Medical Assisting Advisory Board Member (2022-Present)
Certification
- CMA (AAMA) Certification - (2015-Present)
- Child Passenger Safety Technician Certification, Safe Kids World Wide - (2024-Present)
Timeline
Senior Certified Medical Assistant/VFC Coordinator
Community Health Network
08.2015 - Current
Manager
Arbys
03.2013 - 07.2015
Manager
Orange Leaf Frozen Yogurt
02.2011 - 03.2013
Shift Manager
Arbys
03.2009 - 03.2013
Bachelor of Science - Business - Healthcare Management
Western Governors University
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana